Administration Officer (Grade 1), Surgical Specialist Clinics

Barwon Health; Geelong; On-site; AUD 60,000 - 70,000; Part time

Benefits offered by this job

Excellent working conditions

Staff wellbeing program

Salary packaging benefits

Living expenses cap

Meals and entertainment cap

Job summary

Barwon Health is seeking a motivated Administration Officer (Grade 1) to join the Surgical Specialist Clinics. The role includes reception duties, booking management, referrals processing and supporting telehealth services.

Temporary full-time and part-time opportunities are available until 30 June 2028. You will work in a fast-paced clinical environment, coordinating patient journeys from referral to appointment management and ongoing care, while collaborating with clinicians and service

Qualifications

• Excellent communication and interpersonal skills to engage with patients, families and staff.
• Strong customer service and computer skills with confidence using health technologies.

Responsibilities

• Deliver professional reception and customer service to patients and staff.
• Manage patient referrals, registrations and appointment bookings, maintaining accurate records.
• Coordinate communication among patients, clinicians, interpreters and service providers in line with policies.

Skills

Communication

Customer service

Computer skills

iPM system

Job description

Administration Officer (Grade 1), Surgical Specialist Clinics

Employment Type -Temporary Part Time; Temporary Full Time

Job Category-Administration - Customer Service

• Build your healthcare administration skills with a varied role across bookings, referrals, telehealth and patient services
• Join a supportive and high performing teamwhere your contribution helps deliver quality patient care
• Temporary full time andpart-time opportunities | five weeks leave (pro-rata) & great salary packaging benefits

About the role

We are seeking motivated and customer-focused Administration Officers to join our Surgical Specialist Clinics team. Temporary full-time and part-time opportunities are available until 30 June 2028.

In this important role, you will provide high-quality administrative and reception support to ensure patients receive timely, equitable and seamless access to specialist healthcare services. As a key point of contact for patients, families, carers and service providers, you will help coordinate the patient journey from referral through to appointment management and ongoing care.

Working in a busy clinical environment, you will collaborate with clinicians, General Practitioners, specialists and a range of internal and external stakeholders to support efficient clinic operations and deliver an exceptional patient experience.

Key responsibilities

• Deliver professional reception and customer service to patients, carers, visitors and staff while managing enquiries in a timely and compassionate manner
• Manage patient referrals, registrations and appointment bookings, maintaining accurate patient information and records within iPM and supporting telehealth services
• Coordinate communication between patients, clinicians and service providers, including GPs, specialists, interpreters, transport providers and diagnostic services, while ensuring compliance with organisational policies and procedures

What we’re looking for

• Excellent communication and interpersonal skills, with the ability to engage professionally with patients, families, health professionals and colleagues.
• Strong customer service and computer skills, with confidence using health technologies and information systems.
• Positive, motivated and team-focused approach, with a willingness to learn and contribute to a supportive environment.
• Flexibility and adaptability, with the ability to undertake a range of administrative duties and work rostered shifts or additional hours as required.

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child safety

We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards

Additional information

All appointments are subject to:

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)