Reception /Administration Officer (Altona North, VIC)- Maternity Leave Cover

Mecwacare; Melbourne; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Not-for-profit benefits

Employee discounts

Discounted health insurance

Employee assistance program

Board scholarships & awards

Work-life balance

Job summary

mecwacare Squires Place in Altona North, VIC is seeking a Reception/Administration Officer on a maternity leave cover basis. You will provide front-desk and administrative support for one facility and assist with rostering across sites when required.

The role requires strong customer service, experience in rostering, and excellent organisational skills. Working Monday to Friday, 38 hours per week, you will help ensure smooth daily operations in a Not‑for‑Profit aged care setting.

Qualifications

• Experience in reception, customer service and administrative support.
• Experience managing staff rosters, shift allocations, leave requests and replacements.
• Sound understanding of aged care operations, staffing requirements and skill mix considerations.
• Knowledge of workforce compliance requirements, including award conditions and roster management.
• Experience providing professional reception and customer service to residents, families and external stakeholders.
• Strong administrative skills, including data entry, record keeping, filing and document management.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and typing speed.
• Experience using rostering systems such as Humanforce and/or Workday.
• Strong organisational and time management skills with attention to detail.

Responsibilities

• Provide courteous reception and administrative support to the facility.
• Assist with rostering of staff for one facility and relief rostering across mecwacare sites when required.
• Support the Facility Manager with administrative duties and projects.
• Liaise professionally with residents, families, staff and external stakeholders.
• Contribute to smooth day-to-day operations and a welcoming environment.

Skills

Reception experience

Customer service

Administrative skills

Roster management

MS Office

Workforce systems

Communication skills

Attention to detail

Privacy knowledge

Tools

Word

Excel

Outlook

Workday

Humanforce

Job description

Reception /Administration Officer (Altona North, VIC)- Maternity Leave Cover

Join the dedicated team at mecwacare Squires Place, a 59-bed residential aged care facility located in Altona North.
The Reception/Administration Officer will be responsible for providing courteous reception and administrative support to one facility and will act as the first point of contact for clients, residents and staff. This role will also be responsible for rostering of staff across one facility and relief rostering of staff across the five mecwacare residential facilities when required.
You will support the Facility Manager with a range of administrative duties and specific projects, while playing an active role in supporting the smooth day-to-day operations of the facility.

Join a motivated team that genuinely looks after each other in a welcoming and supportive environment

Why join us:

• Enjoy Not-For-Profit benefits that can help increase your take-home pay
• Access to a range of employee benefits and discounts
• Discounted Health Insurance with Medibank
• Access our Employee Assistance Program for extra support when you need it.
• Be recognised through Board Scholarships and Employee Awards that celebrate the great work of our people
• Be part of an organisation that genuinely values work-life balance
• Work alongside like-minded people who are passionate about making a difference

About the role:

• Max term Up to 1 year covering Maternity leave to join our welcoming residential home in Altona North (Squires Place)
• Monday- Friday | 38 hours per week
• Multiple bus routes (411, 432 412 & 903) stop within a 1–2-minute walk of the home, providing convenient connections across Melbourne's west

Essential:

• Demonstrated experience in reception, customer service and administrative support, preferably within the aged care or residential services sector, including liaising professionally with residents, families, visitors, staff and external stakeholders.
• Experience managing staff rosters, shift allocations, leave requests and the replacement of unplanned absences.
• A sound understanding of aged care operations, staffing requirements and skill mix considerations.
• Knowledge of workforce compliance requirements, including award conditions, roster management and applicable workforce regulations.
• Experience providing professional reception and customer service to residents, families, visitors and external stakeholders.
• Strong administrative skills, including data entry, record keeping, filing and document management.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook, along with fast and accurate typing skills.
• Experience using workforce management systems, with the ability to quickly learn and effectively use rostering systems such as Humanforce and/or Workday.
• Strong organisational and time management skills, with excellent attention to detail and the ability to manage competing priorities, meet deadlines and maintain accuracy in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively and professionally with a diverse range of stakeholders.
• Knowledge of privacy, confidentiality and professional standards within the aged care sector, with a demonstrated commitment to maintaining confidential information.
• Strong problem-solving skills, with the ability to use initiative and respond calmly and efficiently to operational issues and changing staffing requirements.

Why work for us? Be part of work that truly makes a meaningful difference.

mecwacareis a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 4300 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.
We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguisticbackgrounds, as well as Aboriginal and Torres Strait Islanders.

All successful candidates must undergo and satisfactorily complete a National Police Check and any other required pre-employment checks.

Please note we are unable to offer visa sponsorship, and recruitment agencies need not to reach out.