Receptionist

Just Better Care; Port Macquarie; On-site; AUD 48,000 - 56,000; Full time

Job summary

Just Better Care Mid North Coast invites applications for a full-time Receptionist. You will be the first point of contact for clients, families and staff, delivering a warm, professional experience. The role supports a wide range of administrative tasks while maintaining a calm, organised front desk in a healthcare environment.

Experience in reception or admin and a customer-focused approach are essential. NDIS screening and a recent background check are required.

Qualifications

• 2+ years in a similar front-of-house or reception/admin role.
• NDIS Worker Screening Clearance required.
• Recent criminal history check.
• Proven ability to manage multiple tasks calmly.

Responsibilities

• Be the first point of contact for calls, visitors and enquiries with a welcoming, calm and professional manner.
• Manage a busy reception desk and direct communications efficiently.
• Respond to phone, email and walk-in enquiries with care and clarity.
• Support clients and families with general enquiries and ensure they feel heard and supported.
• Maintain a professional, well-presented reception area at all times.
• Coordinate and follow up enquiries across internal systems.
• Maintain accurate records in client and staff systems.
• Monitor shared inboxes and ensure timely responses or escalation.
• Assist with scheduling, meeting coordination and general office tasks.
• Support onboarding and compliance processes and enter invoices and remittances.

Skills

Reception experience

Customer-facing communication

Organisational skills

Attention to detail

Data entry

Job description

We are seeking a warm, professional and highly organised full-time Receptionist to join our team for a fixed-term agreement. This role is the first point of contact for our organisation and plays a critical role in shaping the experience of our clients, families and staff.

You will be our director of first impressions. Every phone call, every visitor, every enquiry starts with you. Your ability to be personable, supportive and approachable will set the tone for the quality of care we deliver.

About us:

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.Our friendly, compassionate and experienced team makes this possible.

At Just Better Care Mid North Coast, we are committed to delivering high quality, person-centred care. This role is central to that experience, ensuring every interaction starts with professionalism, warmth and trust.

About the role:

This is a front-of-house position with a strong focus on reception, supported by a range of administrative responsibilities.

You will:

• Be the first point of contact for all incoming calls, visitors and enquiries, providing a welcoming, calm and professional experience
• Manage a busy reception desk, ensuring all communication is handled efficiently and directed appropriately
• Respond to phone, email and walk-in enquiries with care, clarity and attention to detail
• Support clients and families with general enquiries, ensuring they feel heard, supported and confident in our service
• Maintain a professional and well-presented reception environment at all times

Beyond reception, you will also support the broader team through:

• Coordinating and following up enquiries across internal systems
• Maintaining accurate records and notes across client and staff systems
• Monitoring shared inboxes and ensuring timely responses or escalation
• Assisting with scheduling, meeting coordination and general office organisation
• Supporting compliance processes and onboarding administration
• Entering invoices and remittances into systems for financial processing
• Assisting with monthly administrative tasks such as statement preparation

About you:

You are someone who genuinely enjoys working with people and understands the importance of first impressions. You bring a calm, capable presence and can confidently manage a busy front desk while supporting a wider team.

You will bring:

• Previous experience in reception, administration or a customer-facing role
• A friendly, approachable and professional communication style
• Strong organisational skills and the ability to manage multiple tasks
• High attention to detail, particularly with data entry and systems
• Confidence using technology and learning new systems
• A proactive and supportive approach to team environments
• This is not a technical finance role, but it does require a high level of accuracy and attention to detail when entering finance data.

Experience in healthcare, aged care or community services is desirable but not essential.

What you will need:

• NDIS Worker Screening Clearance
• Recent criminal history check
• 2 years experience in a similar role
• Previous experience in the community care or health/aged care sector

Why work with us:

At Just Better Care Mid North Coast, you’ll be part of a team that genuinely lives its values every day. We are a group of kind, supportive and committed professionals who care deeply about the people we support and each other. This is a workplace where collaboration, respect and open communication are the norm, and where you’ll feel backed by your team.

The role offers a great variety of interactions, from welcoming clients and families to supporting staff across the organisation, so no two days feel the same. Most importantly, the work you do has real impact. You are part of helping people live safely, independently and with dignity in their own homes, and that’s something our whole team takes pride in.