Administration Officer

Bon Secours Mercy Health; Parkville; On-site; AUD 65,000 - 80,000; Full time

Job summary

Mercy Health in Parkville is seeking an organised Administration Officer to join the aged care team. Reporting to the Precinct Manager, you will provide high-quality administrative and rostering support for smooth daily operations.

You will coordinate staff rosters, manage workforce processes with Workday and RosterOn, and maintain accurate records while upholding confidentiality and exceptional customer service across residents, families, staff and management.

Qualifications

• Experience as Administration Officer or similar, preferably within aged care.
• Experience in roster planning and workforce coordination.
• Experience with Workday or roster management systems is desirable.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong communication and relationship-building skills.
• Excellent organization and ability to manage multiple priorities.
• High accuracy in data entry and records management.
• Strong customer service and professional demeanor.
• Confidentiality and discretion with sensitive information.
• Adaptable and tech-savvy with quick learning of new systems.

Responsibilities

• Provide administrative support to Service Manager and wider team.
• Coordinate and maintain staff rosters and scheduling.
• Manage workforce admin processes using Workday and RosterOn.
• Support rostering system implementation and improvements.
• Maintain employee records and staffing data.
• Facilitate communication between residents, families, staff, and management.
• Prepare reports, minutes, and other admin documents.
• Maintain filing systems and records management.
• Provide training on rostering processes and system updates.
• Ensure compliance with policies and privacy requirements.
• Deliver high-quality customer service and support managers.

Skills

Roster planning

Workforce coordination

Microsoft Office

Communication skills

Confidentiality

Organizational skills

Customer service

Adaptability

Staff training

Tools

Workday

RosterOn

Job description

Employment Type: Permanent Full-Time

Location: Mercy Place Parkville, 1 Willam Street, Parkville Victoria 3052

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Rajshree Bastianpillai | [e-mail]

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we’re there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.
Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the Opportunity

We are seeking an organised, proactive, and customer-focused Administration Officer to join our aged care team. Reporting to the Precinct Manager, you will play a key role in the smooth day-to-day operation of the facility, providing high-quality administrative and rostering support to ensure efficient service delivery.

Working closely with residents, families, staff, and management, you will assist with a range of administrative functions, workforce coordination, and office operations while maintaining a high standard of professionalism, confidentiality, and customer service.

• Provide comprehensive administrative support to the Service Manager and wider team, ensuring the smooth day-to-day operation of the facility.
• Coordinate and maintain staff rosters, including roster changes, shift coverage, workforce scheduling, and staffing allocations.
• Manage workforce administration processes using Workday, RosterOn, and other workforce management systems.
• Support the implementation, maintenance, and continuous improvement of rostering and workforce management systems.
• Ensure employee records, roster data, and staffing information are accurate, up-to-date, and maintained in accordance with organisational requirements.
• Facilitate effective communication between residents, families, staff, management, and external stakeholders.
• Prepare reports, meeting minutes, correspondence, and other administrative documentation as required.
• Maintain accurate filing systems, records management, and document storage processes.
• Provide training and support to staff on roster-related processes and system updates where required.
• Ensure compliance with organisational policies, aged care standards, privacy requirements, and confidentiality obligations.
• Deliver high-quality customer service while supporting managers and staff with a range of administrative and operational tasks.

What You’ll Bring

You are reliable, compassionate, and highly organised, with a genuine commitment to supporting older Australians and delivering exceptional administrative support.

• Previous experience in an Administration Officer or similar administrative role, preferable within an aged care.
• Demonstrated experience in roster planning, scheduling, and workforce coordination.
• Experience using Workday, RosterOn, or similar workforce management and rostering systems is highly desirable.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Excellent written and verbal communication skills with the ability to build positive relationships across all levels.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy in data entry, record management, and administrative processes.
• Strong customer service and interpersonal skills, with a professional and approachable manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Adaptable and technology-savvy, with the ability to quickly learn new systems, processes, and ways of working.
• A genuine commitment to supporting older people and contributing to a positive aged care environment.

You will also be required to provide evidence of, or in the process of obtaining:

• Police check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.