Receptionist

Mercy Health Australia; Cairns Regional; On-site; AUD 26,000 - 36,000; Part time

Job summary

Mercy Health Australia is seeking a part-time, fixed-term administrator at Mercy Place Coral Sea Gardens to support the Village Manager with day-to-day operations.

You will be the first point of contact for residents, families and staff, providing courteous reception and office support, including rostering of staff. You’ll contribute to efficient administration and data storage while upholding confidentiality and care values.

Qualifications

• Previous experience in an administrative role, preferably in a healthcare or aged care setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High level of interpersonal, organisational & communication skills (written and verbal).
• High attention to detail and knowledge of roster planning.
• Excellent time management skills and ability to manage conflicting priorities.
• Empathy & compassion for elderly residents & their families.
• Commitment to maintaining confidentiality around client data records.
• Evidence of Current Police Check and influenza vaccination (or in process).

Responsibilities

• Provide courteous reception and administrative support to residents, families and staff.
• Roster staff at the facility and coordinate scheduling.
• Maintain effective communication with residents, families and staff regarding office administration.
• Ensure safe, accurate storage and filing of documents and data.

Skills

Interpersonal skills

Roster planning

Time management

Communication

Attention to detail

Empathy

Confidentiality

Microsoft Office

Tools

Microsoft Office Suite

Job description

Employment Type: Part-time, Fixed Term
Expected End Date: 31/12/2027
Hours: Monday - Friday 9.00 - 15.00
Location: Mercy Place Coral Sea Gardens
Upload with application: Resume, cover letter, and all relevant qualifications

Where there's life, there's Mercy.

Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our Home Care team feels great pride in that, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

This role will support the Village Manager in a range of day to day administrative and support tasks. Being the first point of contact for residents, families and staff, you will be responsible for providing courteous reception and administrative support, including rostering of the staff at the facility.

• Facilitate communication with residents and / or their families and staff in relation to office administration requirements.
• Responsible and accountable for the day-to-day activities of the office ensuring administrative, clerical and reception services are provided to the residents, visitors and staff.
• Provide timely and effective support to managers.
• Efficient and effective maintenance of document and data storage.

What you'll bring

You're reliable, resilient and have a whole lot of heart. Most importantly, you are genuinely interested in supporting others and making a difference in your community.

• Previous experience in an administrative role, preferably in a healthcare or aged care setting.
• Proficiency in computer applications such as Microsoft Office (Word, Excel, Outlook).
• High level of interpersonal, organisational & communication skills (written and verbal).
• High attention to detail and previous knowledge of roster planning.
• Excellent time management skills and an ability to manage conflicting priorities.
• A sense of empathy & compassion for elderly residents & their families.
• A commitment to maintaining confidentiality around client data records.

You will also be required to provide evidence of, or in the process of obtaining:

• Current Police Check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people's lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.