Reactive Maintenance Scheduler & Customer Care Coordinator

Tasman Asset Management Services; Cockburn; In loco; AUD 65.000 - 78.000; Tempo pieno

Descrizione del lavoro

Tasman Asset Management Services is seeking a proactive Scheduling/Operations Coordinator to join our Customer Care Team in Australia. You will manage reactive maintenance scheduling, coordinate services, and ensure documentation and compliance are completed on time.

You will liaise with technicians, suppliers, and customers to ensure efficient delivery of electrical services, while maintaining high standards of service and productivity.

Competenze

• 2+ years in a similar scheduling/operations role (preferred in electrical services).
• Proficient in MS Office Suite and SimPRO or similar scheduling software.
• Excellent communication and interpersonal skills; ability to work independently and manage multiple tasks.

Mansioni

• Coordinate and schedule reactive and preventative works for electrical service contracts.
• Ensure all maintenance documentation and compliance paperwork is completed on time.
• Maintain service schedules to ensure timely completion of works.
• Upload and manage service reports and documentation in customer portals.
• Coordinate reactive maintenance and breakdown works with required SLA commitments.
• Order and track parts and materials to support scheduled and reactive works.
• Assist with preparing quotations for maintenance and repair works.
• Close out completed work orders and update job status in internal systems and portals.
• Prepare completed jobs and supporting documentation for invoicing.
• Act as a key point of contact for customers, providing updates on progress, scheduling, and outcomes.
• Liaise with technicians, suppliers, and customers to ensure efficient delivery of electrical services.

Conoscenze

Scheduling

MS Office

SimPRO

Communication

Organization

Problem-solving

Strumenti

SimPRO

MS Office

Descrizione del lavoro

Tasman Asset Management Services is seeking a proactive Scheduling/Operations Coordinator to join our Customer Care Team in Australia. You will manage reactive maintenance scheduling, coordinate services, and ensure documentation and compliance are completed on time.

You will liaise with technicians, suppliers, and customers to ensure efficient delivery of electrical services, while maintaining high standards of service and productivity.