Field Operations & Scheduling Coordinator (Tasmania)

Connect Sydney; Hobart; On-site; AUD 40,000 - 56,000; Full time

Benefits offered by this job

Free onsite parking

Modern Mornington office location

Training and professional development

Job summary

TechSafe in Mornington, Tasmania, is seeking a Service Coordinator / Administration Officer to coordinate field inspectors, manage customer interactions and support the delivery of inspection services across Tasmania.

This permanent full-time role requires strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment. You will liaise with customers, inspectors and stakeholders, maintain records, and assist with billing and reporting.

Qualifications

• Experience in administration, scheduling, workforce coordination, customer service, or service delivery.
• Strong organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Intermediate to advanced skills in Microsoft Outlook, Excel and Word.
• Excellent verbal and written communication skills.
• Strong data entry skills with high attention to detail and accuracy.
• Confidence interacting with customers, contractors, and field personnel.
• Proven problem-solving and decision-making abilities.

Responsibilities

• Coordinate and schedule daily work activities for field-based inspectors across Tasmania.
• Allocate, dispatch and reschedule work to ensure customer and contractual commitments are achieved.
• Manage changing priorities and respond to urgent operational requirements.
• Liaise with inspectors, customers and stakeholders to coordinate appointments and resolve scheduling challenges.
• Monitor workloads and ensure service delivery targets and KPIs are achieved.
• Process inbound customer enquiries and provide a high standard of customer service.
• Support field staff with administrative and operational requirements.
• Working with the Electrical industry and the Department of Justice.
• Maintain accurate records and update business systems.
• Assist with billing, invoicing and contract administration activities.
• Prepare reports and undertake general administration duties as required.

Skills

Administration

Scheduling

Workforce coordination

Customer service

Service delivery

Time management

Communication

Data entry

Problem solving

Autonomy

Tools

Microsoft Outlook

Excel

Word

Job description

TechSafe in Mornington, Tasmania, is seeking a Service Coordinator / Administration Officer to coordinate field inspectors, manage customer interactions and support the delivery of inspection services across Tasmania.

This permanent full-time role requires strong organisational skills, attention to detail and the ability to prioritise in a fast-paced environment. You will liaise with customers, inspectors and stakeholders, maintain records, and assist with billing and reporting.