Field Services Scheduler & Admin Coordinator

Service Stream Fixed Communications; Hobart; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Modern Mornington office location

Supportive and collaborative team

Professional development opportunities

Employee recognition and reward

Long-term employment

Free onsite car parking

Job summary

TechSafe's Tasmanian division seeks a Service Coordinator / Administration Officer to support the delivery of electrical inspection and compliance services across Tasmania. Based in Mornington, you will coordinate field resources and handle customer interactions to ensure smooth service delivery.

This permanent full-time role requires exceptional organisation, attention to detail and the ability to manage changing priorities while maintaining high-quality records and reporting.

Qualifications

• Experience in administration, scheduling, workforce coordination, customer service, or service delivery.
• Strong organisational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Intermediate to advanced skills in Microsoft Outlook, Excel and Word.
• Excellent verbal and written communication skills.
• Strong data entry skills with high attention to detail and accuracy.
• Confidence interacting with customers, contractors, and field personnel.
• Proven problem-solving and decision-making abilities.
• The ability to work autonomously while contributing positively to a team.
• Experience working to service delivery targets and KPIs will be highly regarded.

Responsibilities

• Coordinate and schedule daily work activities for field-based inspectors across Tasmania.
• Allocate, dispatch and reschedule work to ensure customer and contractual commitments are achieved.
• Manage changing priorities and respond to urgent operational requirements.
• Liaise with inspectors, customers and stakeholders to coordinate appointments and resolve scheduling challenges.
• Monitor workloads and ensure service delivery targets and KPIs are achieved.
• Process inbound customer enquiries and provide a high standard of customer service.
• Support field staff with administrative and operational requirements.
• Working with the Electrical industry and the Department of Justice.
• Maintain accurate records and update business systems.
• Assist with billing, invoicing and contract administration activities.
• Prepare reports and undertake general administration duties as required.

Skills

Administration

Scheduling

Workforce coordination

Customer service

Service delivery

Organisation

Time management

Communication

Data entry

Problem solving

Autonomy

Tools

Microsoft Outlook

Excel

Word

Job description

TechSafe's Tasmanian division seeks a Service Coordinator / Administration Officer to support the delivery of electrical inspection and compliance services across Tasmania. Based in Mornington, you will coordinate field resources and handle customer interactions to ensure smooth service delivery.

This permanent full-time role requires exceptional organisation, attention to detail and the ability to manage changing priorities while maintaining high-quality records and reporting.