Ravenhall | Operations Manager

Deutsche Post; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

DHL Supply Chain Australia seeks an experienced Operations Manager to oversee Ravenhall site daily operations, driving performance and service standards across the network. You will lead a team, ensure safety, optimize productivity, and manage client relationships to meet agreed service levels.

You will be responsible for implementing cost-effective operational strategies, maintaining inventory accuracy, and delivering consistent customer satisfaction in a fast-paced 3PL environment.

Qualifications

• Experience in warehouse operations within a 3PL environment.
• Experience leading and managing a team across daily operations and succession planning.
• End-to-end knowledge of supply chain operations with cost management experience.
• Strong people management and stakeholder engagement skills.
• Proven customer service orientation and relationship-building abilities.
• Strong negotiation and conflict resolution capabilities.
• Experience with WMS systems, preferably Manhattan.

Responsibilities

• Manage and control operations for the customer with a safe, cost-effective operation.
• Ensure customer satisfaction through excellent service delivery.
• Build and maintain relationships with customers and stakeholders.
• Maintain location and inventory accuracy and improve productivity.
• Ensure annual business plan targets (revenue, profit, service levels) are met and actions taken when needed.

Skills

Warehouse operations

Team leadership

Supply chain operations

Labour planning

Cost management

Relationship management

Conflict resolution

Negotiation

WMS knowledge

Tools

Manhattan WMS

Job description

Opportunity to lead our world-class operations

Opportunity to lead our world-class operations

DHL is the world's leading contract logistics provider, dedicated to delivering innovative and customised transport and supply chain solutions across a variety of industry sectors. We pride ourselves on our commitment to safety, people, excellence, and sustainability; leveraging our global reach alongside local industry expertise.

We are seeking an experienced Operations Manager to oversee the daily operations at our Ravenhall site. The ideal candidate will be responsible for ensuring efficient and effective management of all operational activities, driving performance, and maintaining high standards of service delivery for our valued customers. A dynamic role, where everyday is different, your duties will include:

• Manage and control operations for the customer, ensuring a safe working environment coupled with cost effective operational activities
• Ensuring customer satisfaction through excellent service delivery
• Build and maintain positive relationships with customer and stakeholders, both internal and external
• Maintain location and inventory accuracy and increase productivity streams
• Ensure customer's annual business plan including revenue, profit and service levels are met, and correct action is taken to rectify

DHL Supply Chain Australia is a Great Place to Work

At DHL, we deliver results without compromising on respect, valuing each other's differences while recognizing individual strengths. People are our greatest strength and we strive to ensure that careers here are satisfying and successful. By joining us, you are joining a company that offers limitless opportunities and a supportive work environment where employees are given the tools and training they need to learn and grow.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation.

Beyond our supportive culture, we also offer our employees:

• World class training programs to enhance your skills and support your career advancement.
• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Service Awards, Employee of the Month and Employee of the Year.
• A competitive salary and benefits package, including annual bonuses and merit reviews to recognize your contributions.
• Eligible employees can purchase DHL Group shares at a discounted rate
• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services.
• A commitment to work-life balance, with flexible working arrangements tailored to individual role requirements.

DHL is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring quality service and productive outcomes for all. DHL will support flexible working arrangements that are tailored to the individual role requirements.

To be successful in this role, you will have:

• Superior knowledge and proven experience of warehouse operations within a 3PL environment
• Experience in leading and managing a team across daily operations, development, and succession planning
• Exceptional end to end knowledge of supply chain operations, with a background in labour planning, cost management and improvement opportunities
• Excellent people management skills with the ability to influence across a broad spectrum of internal and external stakeholders
• Outstanding customer relationship attributes and a commitment to delivering a high level of customer service
• Highly developed conflict resolution and negotiation skills
• Experience with WMS systems- ideally Manhattan

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.