Ravenhall | Operations Manager

DHL Supply Chain; Melbourne; On-site; Confidential; Full time

Benefits offered by this job

Annual bonuses

Merit reviews

Share purchase plan

Perkbox discounts

Flexible working arrangements

Job summary

DHL Supply Chain Australia is seeking an experienced Operations Manager to oversee daily operations at the Ravenhall site. You will lead a warehouse team, ensure safe and cost-effective activities, and drive value for our customers.

In this role you will manage end-to-end supply chain operations, maintain inventory accuracy, and build strong relationships with stakeholders to meet revenue, profit and service targets. A dynamic, hands-on leadership position within a global logistics leader.

Qualifications

• Proven experience managing warehouse operations in a 3PL environment.
• Strong leadership with ability to manage daily operations and develop a team.
• End-to-end supply chain knowledge including cost control and service levels.
• Excellent stakeholder management and customer service orientation.

Responsibilities

• Oversee daily operations at Ravenhall site, ensuring safety and efficiency.
• Drive performance to meet revenue, profit and service targets.
• Lead and develop warehouse team, plan labour and budgets.
• Maintain inventory accuracy and optimize productivity streams.
• Foster strong relationships with customers and internal/external stakeholders.

Skills

Warehouse operations

Team leadership

Cost management

Customer service

Supply chain operations

WMS Manhattan

Tools

Manhattan WMS

Job description

Opportunity to lead our world-class operations

DHL is the world's leading contract logistics provider, dedicated to delivering innovative and customised transport and supply chain solutions across a variety of industry sectors. We pride ourselves on our commitment to safety, people, excellence, and sustainability; leveraging our global reach alongside local industry expertise.

We are seeking an experienced Operations Manager to oversee the daily operations at our Ravenhall site. The ideal candidate will be responsible for ensuring efficient and effective management of all operational activities, driving performance, and maintaining high standards of service delivery for our valued customers. A dynamic role, where everyday is different, your duties will include:

• Manage and control operations for the customer, ensuring a safe working environment coupled with cost effective operational activities


• Ensuring customer satisfaction through excellent service delivery


• Build and maintain positive relationships with customer and stakeholders, both internal and external


• Maintain location and inventory accuracy and increase productivity streams


• Ensure customer's annual business plan including revenue, profit and service levels are met, and correct action is taken to rectify

Please note DHL Internal applications close on [insert date].

DHL Supply Chain Australia is a Great Place to Work

At DHL, we deliver results without compromising on respect, valuing each other's differences while recognizing individual strengths. People are our greatest strength and we strive to ensure that careers here are satisfying and successful. By joining us, you are joining a company that offers limitless opportunities and a supportive work environment where employees are given the tools and training they need to learn and grow.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation.

Beyond our supportive culture, we also offer our employees:

• World class training programs to enhance your skills and support your career advancement.


• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Service Awards, Employee of the Month and Employee of the Year.


• A competitive salary and benefits package, including annual bonuses and merit reviews to recognize your contributions.


• Eligible employees can purchase DHL Group shares at a discounted rate


• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services.


• A commitment to work-life balance, with flexible working arrangements tailored to individual role requirements.

DHL is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring quality service and productive outcomes for all. DHL will support flexible working arrangements that are tailored to the individual role requirements.

To be successful in this role, you will have:

• Superior knowledge and proven experience of warehouse operations within a 3PL environment


• Experience in leading and managing a team across daily operations, development, and succession planning


• Exceptional end to end knowledge of supply chain operations, with a background in labour planning, cost management and improvement opportunities


• Excellent people management skills with the ability to influence across a broad spectrum of internal and external stakeholders


• Outstanding customer relationship attributes and a commitment to delivering a high level of customer service


• Highly developed conflict resolution and negotiation skills


• Experience with WMS systems- ideally Manhattan

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.