Senior Operations Manager - 3PL Warehouse Leadership

Deutsche Post; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

DHL Supply Chain Australia seeks an experienced Operations Manager to oversee Ravenhall site daily operations, driving performance and service standards across the network. You will lead a team, ensure safety, optimize productivity, and manage client relationships to meet agreed service levels.

You will be responsible for implementing cost-effective operational strategies, maintaining inventory accuracy, and delivering consistent customer satisfaction in a fast-paced 3PL environment.

Qualifications

• Experience in warehouse operations within a 3PL environment.
• Experience leading and managing a team across daily operations and succession planning.
• End-to-end knowledge of supply chain operations with cost management experience.
• Strong people management and stakeholder engagement skills.
• Proven customer service orientation and relationship-building abilities.
• Strong negotiation and conflict resolution capabilities.
• Experience with WMS systems, preferably Manhattan.

Responsibilities

• Manage and control operations for the customer with a safe, cost-effective operation.
• Ensure customer satisfaction through excellent service delivery.
• Build and maintain relationships with customers and stakeholders.
• Maintain location and inventory accuracy and improve productivity.
• Ensure annual business plan targets (revenue, profit, service levels) are met and actions taken when needed.

Skills

Warehouse operations

Team leadership

Supply chain operations

Labour planning

Cost management

Relationship management

Conflict resolution

Negotiation

WMS knowledge

Tools

Manhattan WMS

Job description

DHL Supply Chain Australia seeks an experienced Operations Manager to oversee Ravenhall site daily operations, driving performance and service standards across the network. You will lead a team, ensure safety, optimize productivity, and manage client relationships to meet agreed service levels.

You will be responsible for implementing cost-effective operational strategies, maintaining inventory accuracy, and delivering consistent customer satisfaction in a fast-paced 3PL environment.