Racing Event Customer Service Specialist

Tabcorp Holdings Limited; New South Wales; Hybrid; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Flexible holidays

Parental leave (18 weeks)

Event tickets

Wellbeing app access

Retail discounts

Inclusive culture

Job summary

Tabcorp Holdings Limited’s TAB brand is seeking an Oncourse Customer Service Operator to deliver friendly, accurate betting support at raceday events. You’ll be at the frontline, handling transactions, sharing race day information and promoting oncourse and digital offers in a dynamic, customer‑driven setting.

You’ll work in a fast-moving environment, delivering excellent service with attention to detail, strong communication and a collaborative mindset.

Qualifications

• Experience delivering exceptional customer service at busy events.
• Ability to work accurately in fast-paced environments.
• Clear, friendly communication and professionalism.

Responsibilities

• Deliver betting transactions with accuracy and speed.
• Provide service across racing and sports products.
• Promote oncourse and digital offers to customers.
• Maintain compliance with operational and regulatory requirements.
• Share race day information and events.

Skills

Customer service experience

Attention to detail

Strong communication

Learn new systems quickly

Team collaboration

Job description

Tabcorp Holdings Limited’s TAB brand is seeking an Oncourse Customer Service Operator to deliver friendly, accurate betting support at raceday events. You’ll be at the frontline, handling transactions, sharing race day information and promoting oncourse and digital offers in a dynamic, customer‑driven setting.

You’ll work in a fast-moving environment, delivering excellent service with attention to detail, strong communication and a collaborative mindset.