Technical Support Lead - QLD

Egisgroup; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

generous parental leave

support flexible work practices and a)

Job summary

Egis is seeking a hands-on Technology Support Lead to run frontline IT across our four QLD offices. You will deliver advanced Level 2 support, spanning hardware, software and meeting room/AV, while driving service improvement and acting as the trusted IT voice for engineering and project delivery teams.

You’ll manage one direct report, travel between sites, and be the key link between local operations and the wider global IT organisation, keeping people, project teams and platforms operating

Qualifications

• Degree in Computer Science, IT or a related field (or equivalent experience).
• Strong Level 2 hardware, software, networking and cloud support experience.
• Practical experience supporting meeting room/AV and conferencing technology.
• Solid ITIL grounding and enterprise technology management experience.
• Customer-focused with a proactive, solutions-driven mindset.

Responsibilities

• Lead Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11 and Microsoft 365.
• Own meeting room and AV/video conferencing technology across all four offices, including project and design review spaces.
• Manage device lifecycle: imaging, deployment, patching, break/fix and hardware refresh; onboarding and offboarding for staff.
• Act as the go-to IT voice for business and project leads; primary local contact for global IT.
• Own ticket management, documentation and escalation per ITIL; report on SLAs, trends and assets/licenses.
• Manage software asset and license compliance; lead communication and training for tech changes.
• Champion diversity, inclusion and HSE practices across the team.

Skills

Level 2 support

Hardware

Software

Networking

Cloud support

ITIL

Stakeholder management

Customer service

Multisite coordination

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Microsoft 365

Teams Rooms

ITSM tools

Job description

Egis is looking for a hands‑on Technology Support Lead to run frontline IT across our four QLD offices. You'll deliver advanced Level 2 support - spanning hardware, software and meeting room/AV - while driving service improvement and acting as the trusted IT voice for our engineering and project delivery teams.

You’ll manage one direct report, travel between sites to stay visible, and be the key link between local operations and the wider global IT organisation - keeping our people, project teams and engineering platforms running smoothly.

You will be responsible for

• Leading Brisbane IT support (one direct report), delivering hands‑on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
• Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
• Managing device lifecycle - imaging, deployment, patching, break/fix and hardware refresh - plus onboarding and offboarding for project‑based and permanent staff
• Acting as the go‑to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
• Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
• Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
• Championing diversity, inclusion and HSE practices across the team

Ideally, you will be an experienced IT professional ready for a functional leadership role. In addition, you will also have:

• A degree in Computer Science, IT or a related field (or equivalent experience)
• Strong Level 2 hardware, software, networking and cloud support experience; engineering software exposure a plus
• Practical experience supporting meeting room/AV and conferencing technology
• A solid ITIL grounding and enterprise technology management experience
• Commercial acumen across budgeting, asset lifecycle and cost control
• Strong stakeholder management and a proactive, solutions‑driven mindset
• A customer service ethos; a retail or hospitality background a plus
• A self‑starter approach, comfortable managing multiple priorities across sites

We are open to considering this role on a full‑time, part‑time or job‑share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.

• generous parental leave
• support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed