Field Technician It - Full Time And Casual Available

Azstar Technologies; Brisbane; Presencial; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid primary and secondary carer leave

Employee Assistance Program

Mentoring program

Buddy program for new starters

Travel opportunities for work

Resumo da oferta

Azstar Technologies is seeking a technically strong IT professional stepping into a leadership role as Technical Support Lead for Queensland. You will provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT, with some travel between sites.

You will drive adoption of AI agents and automation to improve IT workflows and user experience, manage SLAs, tickets and asset/license metrics, and mentor a small team while coordinating

Qualificações

• Degree in IT or Computer Science or equivalent experience.
• Experience in global or multinational enterprise IT environments.
• Exposure to leadership (mentoring, acting team lead or coordinating support across sites).
• Strong technical knowledge across hardware, software, networking and cloud.
• Confident influencing stakeholders with a proactive, solutions-focused mindset.

Responsabilidades

• Leading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications.
• Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces.
• Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff.
• Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation.
• Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance.
• Managing software asset and license compliance, and leading communication and training for technology changes and rollouts.
• Championing diversity, inclusion and HSE practices across the team.

Conhecimentos

Leadership

Stakeholder influence

Customer service

ITIL awareness

Proactive problem solving

Formação académica

Degree in IT or Computer Science

Equivalent experience

Ferramentas

Windows 11

Microsoft 365

Teams Rooms

Descrição da oferta de emprego

We are looking for a technically strong IT professional who is ready to take their step into leadership. As a Technical Support Lead for Queensland, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required.

Key responsibilities

• Lead the Queensland IT support function and set the standard for customer-focused onsite support
• Be the go-to technology contact for Regional Leads and business stakeholders
• Drive adoption of AI agents and automation to improve IT workflows and the user experience
• Manage SLAs, tickets and asset/license metrics
• Own ticket management, documentation and escalation in line with ITIL
• Contribute to regional IT budgeting, vendor management and technology investment decisions
• Manage software assets and licence compliance
• Lead communication and training for technology changes

You will be responsible for

• Leading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
• Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
• Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff
• Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
• Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
• Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
• Championing diversity, inclusion and HSE practices across the team

Qualifications

• Degree in IT or Computer Science, or equivalent experience
• Experience in global or multinational enterprise IT environments
• Exposure to leadership (mentoring, acting team lead or coordinating support across sites) and keen to grow into a formal leadership role
• Strong technical knowledge across hardware, software, networking and cloud
• Confident influencing stakeholders, with a proactive, solutions-focused mindset
• Strong customer service ethos (retail or hospitality experience is a plus)
• Experience in Professional Services, Architecture, Engineering or Construction is highly regarded

To be considered for this opportunity, you must be currently living in Queensland and have full Australian working rights.

Additional Information

• A genuine first step into leadership, with mentoring and support
• Paid Primary and Secondary Carer Leave Policy, reflecting our commitment to work-life balance.
• Support structures like our Employee Assistance Program, professional mentoring, and buddy program for new starters.
• Opportunities to work on special interest projects.
• Opportunities to work across government, private and resource sectors.
• Opportunities to travel for work across multiple offices.
• Great cultural environment where teamwork and camaraderie are promoted and valued.
• Supportive leadership based on openness
• An inclusive team culture that celebrates performance and rewards accordingly.

Comprehensive Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.