Public Transport Revenue & Safety Officer

Transdev John Holland Buses; Randwick; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free Opal Card

Inclusive culture

Career development opportunities

Employee Resource Groups

Job summary

Transdev John Holland Buses in Randwick NSW is seeking an Authorised Officer to join our Eastern Suburbs bus network on a fixed‑term, full‑time basis. You’ll help protect revenue, promote passenger safety, and deliver high‑quality customer service across Region 9.

The role involves fare compliance checks, incident response, crowd management support, report writing, and representing the company with professionalism.

Qualifications

• Current NSW Driver Licence.
• Valid NSW Working With Children Check Clearance.
• Current First Aid Certificate, or willingness to obtain one.
• Proficiency with Microsoft Office applications.
• Knowledge of Sydney's Eastern Suburbs bus network is highly regarded.

Responsibilities

• Deliver revenue protection and fare compliance activities across the Region 9 bus network.
• Provide exceptional customer service and assist customers travelling throughout the public transport network.
• Conduct fare compliance checks professionally, fairly, and respectfully.
• Act as a first responder to incidents on services, helping maintain passenger safety and welfare.
• Deliver clear, accurate information to customers and effectively de-escalate challenging situations.
• Support crowd management activities during service disruptions, delays, and major events.
• Collaborate with internal and external stakeholders to ensure smooth network operations.
• Prepare reports and documentation relating to compliance and operational activities.
• Represent Transdev John Holland Buses with professionalism, integrity, and a customer‑first mindset.

Skills

Customer service

Communication

Interpersonal skills

De-escalation

Time management

Teamwork

Tools

MS Office

Job description

Transdev John Holland Buses in Randwick NSW is seeking an Authorised Officer to join our Eastern Suburbs bus network on a fixed‑term, full‑time basis. You’ll help protect revenue, promote passenger safety, and deliver high‑quality customer service across Region 9.

The role involves fare compliance checks, incident response, crowd management support, report writing, and representing the company with professionalism.