Authorised Officer

Wilson Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training & Development

Health Insurance discounts

Employee Assistance Program

Job summary

Wilson Security is expanding its operations across New South Wales and is seeking Authorised Officers to support the Sydney Bus Network. These roles involve promoting fare compliance, issuing cautions and fines as required, and working across various locations in Sydney's Northern Beaches with full training and equipment provided.

As part of the transport operations team you will interact with passengers, drivers and partners to maintain safety, compliance, and positive customer experiences on

Qualifications

• Experience in security, compliance, enforcement or transport roles.
• Strong communication skills to explain regulations clearly.
• Ability to manage confrontational and non-compliant behaviour.
• Customer service mindset and safety awareness.

Responsibilities

• Operate as an Authorised Officer within the Sydney bus network.
• Promote a safe, secure, and respectful public transport environment.
• Engage with passengers professionally and empathetically.
• Observe and assess passenger behaviour for safety/compliance risks.
• Respond to incidents calmly in line with transport policies.
• Apply conflict resolution and de-escalation techniques.
• Provide high quality customer service while enforcing transport regulations.
• Complete accurate incident and daily reporting.
• Maintain professional presentation and conduct.
• Comply with organisational and transport authority procedures.

Skills

Security/Compliance

Customer service

Situational awareness

Conflict de-escalation

Transport operations

Education

Security licence

First Aid & CPR

Job description

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia's leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth. Join Australia's leading security provider and make a real impact on public transport safety across Sydney.

ABOUT THE ROLE

• Authorised Officers operating within the Sydney Bus network
• Various locations across Sydney Northern Beaches.
• Permanent Full-Time positions above Award roles
• Working across Sydney Bus Network
• Above award conditions (SSIA Level 5 + $6 an hour Authorised Officer Allowance)
• Full comprehensive training & equipment provided
• Make a real difference on Sydney's public transport network by promoting fare compliance and issue cautions/fines as an Authorised officer

Wilson Security is expanding its operations across New South Wales and is seeking Authorised Officers to support the Sydney Bus Network. These roles are critical to maintaining safety, compliance and positive customer experience across public transport services..

Working as part of a dedicated transport operations team, you will play a frontline role supporting passengers, drivers and transport partners while ensuring adherence to transport regulations. Full training and equipment are provided, along with ongoing support from Client Service Managers and our Operations Leadership team.

KEY RESPONSIBILITIES

• Operate as an Authorised Officer within the Sydney bus network performing fare compliance and enforcement activities
• Promote a safe, secure, and respectful public transport environment
• Engage with passengers in a professional, non-judgemental and empathetic manner
• Observe and assess passenger behaviour to identify safety or compliance risks
• Respond to incidents calmly, confidently and in line with transport policies
• Apply strong conflict resolution and de-escalation techniques
• Provide high quality customer service while enforcing transport regulationsWork collaboratively with drivers, transport staff, and emergency services
• Complete accurate incident and daily reporting
• Maintain exceptional standards of personal presentation, conduct and professionalism
• Comply with all organisational, safety and transport authority procedures

ABOUT YOU

• Experience in security, compliance, enforcement or transport roles
• Strong communication skills with the ability to explain regulations clearly and confidently
• Proven ability to manage confrontational and non-compliant behaviour
• A strong customer service mindset
• High situational awareness and sound judgement under pressure
• Comfortable working on moving vehicles without motion sickness

MANDATORY REQUIREMENTS

• Current NSW Security licence
• Valid First Aid and CPR
• Working with Children Check
• Full, unlimited right-to-work in Australia

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.