Authorised Officer

Transdev John Holland Buses; Randwick; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free Opal Card

Inclusive culture

Career development opportunities

Employee Resource Groups

Job summary

Transdev John Holland Buses in Randwick NSW is seeking an Authorised Officer to join our Eastern Suburbs bus network on a fixed‑term, full‑time basis. You’ll help protect revenue, promote passenger safety, and deliver high‑quality customer service across Region 9.

The role involves fare compliance checks, incident response, crowd management support, report writing, and representing the company with professionalism.

Qualifications

• Current NSW Driver Licence.
• Valid NSW Working With Children Check Clearance.
• Current First Aid Certificate, or willingness to obtain one.
• Proficiency with Microsoft Office applications.
• Knowledge of Sydney's Eastern Suburbs bus network is highly regarded.

Responsibilities

• Deliver revenue protection and fare compliance activities across the Region 9 bus network.
• Provide exceptional customer service and assist customers travelling throughout the public transport network.
• Conduct fare compliance checks professionally, fairly, and respectfully.
• Act as a first responder to incidents on services, helping maintain passenger safety and welfare.
• Deliver clear, accurate information to customers and effectively de-escalate challenging situations.
• Support crowd management activities during service disruptions, delays, and major events.
• Collaborate with internal and external stakeholders to ensure smooth network operations.
• Prepare reports and documentation relating to compliance and operational activities.
• Represent Transdev John Holland Buses with professionalism, integrity, and a customer‑first mindset.

Skills

Customer service

Communication

Interpersonal skills

De-escalation

Time management

Teamwork

Tools

MS Office

Job description

Transdev John Holland Buses – Randwick NSW

At Transdev John Holland Buses, we don't just move people, we connect communities. As one of Sydney's leading public transport operators, we are committed to delivering safe, reliable, and customer-focused transport services across the Eastern Suburbs and beyond.

As part of the global Transdev Group, our people play an essential role in improving mobility and creating positive experiences for the thousands of customers who travel with us every day. We're passionate about safety, service excellence, and making a meaningful difference in the communities we serve.

About Us

At Transdev John Holland Buses, we don't just move people, we connect communities. As one of Sydney's leading public transport operators, we are committed to delivering safe, reliable, and customer-focused transport services across the Eastern Suburbs and beyond.

As part of the global Transdev Group, our people play an essential role in improving mobility and creating positive experiences for the thousands of customers who travel with us every day. We're passionate about safety, service excellence, and making a meaningful difference in the communities we serve.

Your Impact

As an Authorised Officer, you'll be a visible and important ambassador for Transdev John Holland Buses across Sydney's Eastern Suburbs bus network.

You’ll play a critical role in supporting fare compliance, protecting revenue, promoting customer safety, and delivering exceptional service to passengers every day. Working across Region 9, you’ll engage with customers, respond to incidents, support crowd management activities, and help ensure a safe, positive, and efficient public transport experience for all.

This is a fixed-term full-time position working an 8-hour shift roster across the hours of 5:00am to 11:00pm, including weekends and public holidays. You will receive comprehensive training to equip you with the knowledge and skills required to succeed in the role.

What You’ll Do

• Deliver revenue protection and fare compliance activities across the Region 9 bus network.
• Provide exceptional customer service and assist customers travelling throughout the public transport network.
• Conduct fare compliance checks professionally, fairly, and respectfully.
• Act as a first responder to incidents on services, helping maintain passenger safety and welfare.
• Deliver clear, accurate information to customers and effectively de-escalate challenging situations.
• Support crowd management activities during service disruptions, delays, and major events.
• Collaborate with internal and external stakeholders to ensure smooth network operations.
• Prepare reports and documentation relating to compliance and operational activities.
• Represent Transdev John Holland Buses with professionalism, integrity, and a customer‑first mindset.

What You Bring

Experience & Qualifications

• Current NSW Driver Licence.
• Valid NSW Working With Children Check Clearance.
• Current First Aid Certificate, or willingness to obtain one.
• Proficiency with Microsoft Office applications.
• Knowledge of Sydney's Eastern Suburbs bus network is highly regarded.

Skills & Attributes

• Passion for delivering outstanding customer service and customer outcomes.
• Strong communication and interpersonal skills with the ability to engage effectively with a diverse range of customers and stakeholders.
• Excellent problem‑solving and critical‑thinking skills.
• Ability to remain calm, professional, and confident when responding to incidents and challenging situations.
• Strong attention to detail, organisational skills, and time management capability.
• Positive attitude and ability to work collaboratively as part of a team.
• Commitment to safety, compliance, and following safe work practices.
• Physical capability to stand for extended periods and walk approximately 10km during a shift.

Why Join Transdev?

Make a Difference: Play a key role in creating safe, positive experiences for thousands of public transport customers every day.

Free Opal Card: Enjoy complimentary travel benefits as part of your employment package.

Purpose‑Driven Work: Help deliver sustainable mobility solutions that support local communities.

Inclusive Culture: Join a supportive workplace where diversity is celebrated and everyone is encouraged to thrive.

Growth & Development: Access career development opportunities across both a local operation and a global transport organisation.

Employee Resource Groups: Get involved in employee‑led initiatives that promote diversity, equity, inclusion, and belonging.

Diversity, Equity & Inclusion

At Transdev, we believe that diverse perspectives create stronger teams, drive innovation, and help us better serve the communities in which we operate.

We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds, including First Nations Peoples, people with disabilities, LGBTQIA+ individuals, veterans, and people from culturally and linguistically diverse communities.

We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed. If you require adjustments during the recruitment process, please let us know. We’re here to support you.

Ready to Make an Impact?

If you're passionate about customer service, community safety, and creating positive public transport experiences, we'd love to hear from you.