Network Officer

Transdev; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Transdev Queensland seeks a permanent, full-time Network Officer to educate customers on bus network services, ticketing products and systems, while addressing fare evasion and anti-social behaviour across the Translink bus, Southern Moreton Bay Islands ferry and Mt Gravatt bus networks.

This frontline role supports revenue protection, safety and security for customers and drivers, travelling on bus and ferry services around the Redlands Coast and surrounding suburbs while delivering a positive

Qualifications

• Full Australian working rights (Australian citizen or permanent resident).
• Strong written and verbal communication skills.
• Ability to make ethical, balanced, impartial decisions.
• Experience with revenue protection duties or ability to use relevant systems like FEIMS.
• Ability to work closely within a small operational team and with limited supervision.

Responsibilities

• Travel on bus and ferry services around the Redlands Coast and surrounding suburbs.
• Provide a positive public transport experience to customers.
• Enhance passenger and driver security by maintaining a visible presence on board and at stations/interchanges.
• Protect revenue by performing revenue protection and compliance activities.
• Issue Penalty Infringement and Warning Notices.
• Use FEIMS to report on operational activities.
• Participate in community engagement programs to promote positive behaviour.
• Complete Authorised Persons training and maintain accreditation under the Transport Operations Act.
• Be available to work a roster which may include weekends.

Skills

Communication

Written skills

Ethical decision making

Teamwork

Customer experience

Tools

FEIMS

Job description

Transdev Queensland is seeking a permanent, full-time Network Officer.Our Network Officers provide a high-quality customer experience in educating our customers on bus network services, ticketing products and systems, while also addressing fare evasion and anti-social behaviour across the Translink bus, Southern Moreton Bay Islands ferry and Mt Gravatt bus networks.

This position plays a critical front-line role for the provision of revenue protection, safety and security of our customers and drivers.

About Us

At Transdev, we don’t just move people — we empower communities. As a global leader in mobility solutions, we deliver safe, innovative, and sustainable transport services across Australasia. From buses to trains, ferries to light rail, our teams work together to ensure every journey matters.

With more than 100,000 employees worldwide, our purpose is clear: serve the common good through mobility. We thrive on diverse thinking, bold ideas, and a shared commitment to inclusion. Our values — Care, Share, Dare, Deliver — guide everything we do.

What you’ll do

• Travel on bus and ferry services around the Redlands Coast and surrounding suburbs
• Provide a positive public transport experience to customers
• Enhance passenger and driver security by maintaining a visible presence on board bus and ferry services and at bus stations and interchanges
• Protect revenue by performing revenue protection and compliance activities
• Issue Penalty Infringement and Warning Notices
• Use the Fare Evasion Information Management System (FEIMS) to report on operational activities
• Participate in community engagement programs or activities to proactively promote positive behaviour when travelling on a public passenger transport network

And in addition, you will be required to

• Complete Authorised Persons training including a mentoring program
• Maintain accreditation as an Authorised Person under section 111(2) of the Transport Operations (Passenger Transport) Act 1994 or any subsequent Act
• Be available to work a roster which may include weekends as required

What you bring

• Full Australian working rights (an Australian citizen or permanent resident)
• Well-developed communication and written skills
• The ability to make ethical, balanced, fair, and impartial decisions while applying learnt theory and relevant legislation
• The ability to remain calm and respond appropriately exercising good judgement while working in high pressured environments
• Experience or the ability to use various systems and devices to perform revenue protection duties, including ticket inspection and fare evasion
• The ability to work closely within a small operational team and with a partner, with limited supervision

Diversity, equity, and inclusion at our core

We are proud to be an equal opportunity employer. We believe that a diverse and inclusive workforce f...