Operations Supervisor - Katoomba

ComfortDelGro Corporation Australia; Katoomba; On-site; AUD 70,000 - 90,000; Full time

Job summary

ComfortDelGro Corporation (CDC) in NSW seeks a hands-on operations coordinator to manage shift rosters, allocate buses and drivers, and ensure services meet contractual KPIs. You will monitor fuel, CCTV and depot records, respond to incidents, and collaborate with site teams to drive best practice.

The role requires strong communication, fatigue management, and the ability to adapt to varied shifts, including weekends. A MR licence and Bus Driver Authority are essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to think logically and remain calm under changing priorities.
• Willing to work in varied shift patterns including alternate weekends.
• Proficiency with computers and learning new technologies.
• Must have or be willing to obtain a Working With Children Check for paid employment.
• Must have a MR licence and Bus Driver Authority.

Responsibilities

• Monitor and maintain shift rosters; allocate drivers and buses before shifts.
• Ensure services meet contractual KPIs and are delivered safely.
• Fuel depot monitoring and maintenance of records; assist with incident investigations.
• Coordinate with depot/service delivery managers; drive best practices across sites.
• Complete shift reports and manage fatigue and payroll processes.

Skills

Communication

Problem solving

Teamwork

Computer skills

Working With Children Check

Pre-employment medical

MR Licence

Bus Driver Authority

Job description

ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyanand Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions.

Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

The Role

• Monitor and maintain shift rosters and ensure drivers and buses are allocated prior to the commencement of shifts for management of fatigue and payroll.
• Ensure that services are delivered in a manner that allows CDC to meet its contractual KPIs.
• Ensure that yard staff are fueling buses and maintaining records.
• Ensure that fuel deliveries are monitored ensure adequate supplies of fuel are available at the depot.
• Ensure drivers attend work each day in a timely manner and dressed appropriately.
• Allocate buses and drivers to cover rail replacement and charter bookings ensuring correct management of fatigue and payroll processing.
• Respond and make changes to drivers and buses allocation due to accidents, availability of buses and absenteeism in a timely manner and ensure they are accurately updated in the system.
• Investigate Accidents/incidents by reviewing CCTV and other sources of factual information pertaining to the investigation and commence and/or update AX with the outcome/findings. Save CCTV to hard drive and maintain CCTV register.
• Monitor the performance of staff and take disciplinary action as required to ensure staff are performing to expected standards.
• Ensure the Traffic Management Plan is adhered to by drivers.
• Respond in a timely manner to requests from OCC with regard to provision of drivers and buses relating to incidents.
• Follow up with drivers and ensure that drivers complete accident/incident forms and ensure that accident/incident forms are passed to Shift Manager.
• Ensure CCTV is obtained, secured and copied and saved in the appropriate register/folder on the system following any bus accident/incident.
• Communicate with the Depot / Service Delivery Manager, or equivalent, about issues of the day and collaborate with counterparts at other sites to drive best practice across sites.
• Ensure all defects and/or mechanical issues with buses are reported via kiosk.
• Complete shift reports (including log sheets keyed into system) in a timely manner.
• Ensure that overtime is the best return of paid resource time and assets for CDC.
• Assist with the record keeping for lost property and respond to enquiries of lost property (outside of office hours).
• Liaise with customers on return of lost property including the recording of customer details upon receipt of items (outside of office hours).
• Review contract cleaning activities to ensure work is at a satisfactory standard and invoiced correctly.
• Following instructions and using the safety equipment provided.
• Reporting hazards and incidents.
• Coming to work in a fit state, free from fatigue, drugs and alcohol.
• Other duties as required.
• Monitoring On-Time-Running (OTR) of bus fleet using PTIPS and up-to-date driver information. Maintaining KPI’s as per contractual requirements with TfNSW
• Identifying and clarifying information obtained by drivers over the radio and resolving issues.
• Liaising with mechanical staff in relations to breakdown and faults within the fleet on the road.

What you must have:

• Ability to think in a logical thought process, remain calm in changing priorities and challenging.
• situation and circumstances; and providing prompt and professional services to the bus drivers.
• Willing to work in a varied shift pattern including alternate weekend shift.
• Excellent verbal and written communication skills.
• Able to maintain a friendly, calm and professional manner and strict confidentiality at all times.
• Able to identify and rectify problems and issues in a timely manner.
• Comfortable dealing with people (employees and customers) from a wide diversity of culture and respect cultural differences.
• Proficiency in computer skills and comfortable to learn new technologies.
• Willing to undergo a pre-employment medical assessment.
• Must have or willing to obtain a Working With Children Check for Paid Employment purpose.
• Must have minimum of MR licence.
• Must have or will to obtain a Bus Driver Authority.