Public Sector Customer Service Pro - High-Volume Calls

Alchemy Recruitment Consulting; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Alchemy Recruitment Consulting is seeking a Customer Service Coordinator to join a fast-paced Brisbane team. You will be the first point of contact for customers, handling inquiries and providing information to ensure a positive experience.

The role requires previous contact centre experience, excellent communication and active listening skills, and meticulous data entry. Training is provided, with a supportive team and opportunities for career growth.

Qualifications

• Experience in a contact centre handling high-volume inbound calls.
• Excellent communication and active listening skills.
• Strong attention to detail for data entry and records.

Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

Skills

Contact centre

High-volume calls

Communication skills

Active listening

Rapport building

Data entry accuracy

Fast-paced environment

Problem solving

Job description

Alchemy Recruitment Consulting is seeking a Customer Service Coordinator to join a fast-paced Brisbane team. You will be the first point of contact for customers, handling inquiries and providing information to ensure a positive experience.

The role requires previous contact centre experience, excellent communication and active listening skills, and meticulous data entry. Training is provided, with a supportive team and opportunities for career growth.