Customer Service Representative | Local Government | Logan

Alchemy Recruitment Consulting; Brisbane; Vor Ort; AUD 52.000 - 55.000; Vollzeit

Zusammenfassung

Alchemy Recruitment Consulting is recruiting for a Customer Service Representative in Logan Central, Brisbane. The role supports a local government contact centre, handling calls, emails and webchat with a focus on first-contact resolution.

The position is a contract role from 9 November 2026 to 26 February 2027, onsite at Logan Central, with a pay rate of $39.00 per hour plus super and a 38-hour work week. Applicants with cashiering or cash handling experience are encouraged to apply.

Qualifikationen

• Experience in government or utilities preferred.
• Ability to learn new systems quickly.
• Excellent communication and problem-solving skills.
• Available to start 9 November and commit through to late February.

Aufgaben

• Handle inbound calls, emails and webchat enquiries from residents and businesses.
• Resolve enquiries at first point of contact using council knowledge bases, escalating where required.
• Cashier and payment processing duties.
• Support a wide range of council departments as the first point of contact for the community.

Kenntnisse

Contact centre experience

Webchat experience

Calm under pressure

Cashiering

Database skills

Ausbildung

Cert III/IV in Customer Contact

Jobbeschreibung

Customer Service Representative | Local Government | Logan

Alchemy Recruitment Consulting – Brisbane QLD

Alchemy Recruitment is partnering with a local government client to support them in recruiting for five Customer Service Representatives to join their contact centre team in Logan Central on a contract basis.

About the role

• Pay rate of $39.00 per hour + super
• Contract from 9 November 2026 to 26 February 2027
• Monday to Friday, 38 hours per week, onsite in Logan Central
• Handle inbound calls, emails and webchat enquiries from residents and businesses
• Resolve enquiries at first point of contact using council knowledge bases, escalating where required
• Cashier and payment processing duties for suitable candidates
• Support a wide range of council departments as the first point of contact for the community

Preferred Requirements

• Proven contact centre experience, ideally in government, utilities, telco, insurance or banking
• Ability to stay calm and make sound decisions under pressure
• Quick to learn new systems, with confidence using databases and spreadsheets
• Webchat experience highly regarded
• Cashiering or cash handling experience highly regarded
• Available to start 9 November and commit through to late February

Preferred Qualifications

• Certificate III or IV in Customer Contact, or a similar customer service qualification, highly regarded but not essential