Customer Service Officers

Alchemy Recruitment Consulting; Sunshine Coast Regional; On-site; AUD 43,000 - 62,000; Part time

Job summary

Alchemy Recruitment Consulting – Sunshine Coast QLD is partnering with a local government client to recruit multiple casual Customer Contact Officers on the Sunshine Coast. In this role you will be the first point of contact across phone, face-to-face, email and online channels, delivering accurate information and guiding requests to the appropriate teams.

The position involves high-volume, fast-paced service delivery from Caloundra and other council contact locations.

Qualifications

• Outstanding customer service and communication skills.
• Experience in a contact centre, front counter or customer-facing role.
• Ability to learn multiple systems quickly.
• Attention to detail and problem solving.

Responsibilities

• First point of contact for the community across phone, face-to-face, email and online channels.
• Provide accurate information across a wide range of council services.
• Process customer requests and route complex enquiries to the right teams.
• Deliver positive customer experiences in a fast-paced, high-volume environment.
• Based at the Caloundra Administration Building, with work across the council’s Customer Contact locations as required.

Skills

Customer service

Communication skills

Computer literacy

Problem solving

Teamwork

Education

Certificate III/IV in Customer Engagement/Business

Tools

CRM systems

Job description

Alchemy Recruitment Consulting – Sunshine Coast QLD

Alchemy Recruitment is partnering with a local government client to support them in recruiting for multiple casual Customer Contact Officers based on the Sunshine Coast.

$38.05/hr + super | 12-month casual contract |

About the role

• First point of contact for the community across phone, face-to-face, email and online channels
• Provide accurate information across a wide range of council services
• Process customer requests and route complex enquiries to the right teams
• Deliver positive customer experiences in a fast-paced, high-volume environment
• Based at the Caloundra Administration Building, with work across the council’s Customer Contact locations as required

Hours and availability

• Casual, Monday to Friday, shifts generally 4 to 8 hours
• Close to full-time hours (up to 38 per week) in peak periods: January to March and July to October
• Hours may reduce outside peak periods based on operational needs
• Availability during school holidays is essential
• Must be available for a structured three-week training and onboarding program from Tuesday 17 November 2026, with full attendance required

Preferred Requirements

• Outstanding customer service and communication skills
• Experience in a contact centre, front counter or customer-facing role
• Strong computer literacy and the ability to learn multiple systems quickly
• Attention to detail and a practical approach to problem solving
• Resilience, adaptability and a calm approach with challenging customers
• A positive, team-focused attitude and genuine commitment to service

Preferred Qualifications

• Certificate III or IV in Customer Engagement, Business or similar (desirable, not essential)
• Previous local government or public sector experience (highly regarded)