Customer Service Champion: High-Volume Support

Anaconda; Brisbane; Sur place; AUD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Comprehensive training

Collaborative team

Résumé du poste

Customer Service Coordinator role in Brisbane, Australia, focusing on handling a high volume of inbound customer calls and delivering exceptional service.

You will be the first point of contact, providing accurate information, resolving issues promptly and maintaining data integrity in multiple systems. Comprehensive training will be provided and you will join a supportive, collaborative team.

Qualifications

• Previous contact centre experience is essential.
• Experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• High attention to detail and data entry accuracy.
• Able to work in a fast-paced environment.

Responsabilités

• Manage a high volume of inbound customer calls.
• Provide accurate information and timely resolution to enquiries.
• Navigate multiple systems while maintaining call quality and accuracy.
• Record and update customer information.
• Escalate complex matters where required.
• Deliver a consistently high level of customer service.

Connaissances

Contact centre

Inbound calls

Communication

Active listening

Data entry

Problem solving

Description du poste

Customer Service Coordinator role in Brisbane, Australia, focusing on handling a high volume of inbound customer calls and delivering exceptional service.

You will be the first point of contact, providing accurate information, resolving issues promptly and maintaining data integrity in multiple systems. Comprehensive training will be provided and you will join a supportive, collaborative team.