Part-Time Customer Service Pro: High-Volume Support

Onejobcareer; Queensland; On-site; AUD 50,000 - 65,000; Full time

Job summary

Onejobcareer is seeking a dedicated Customer Service Coordinator in Australia to join a fast-paced team. You will manage high-volume inbound calls, provide accurate information, and ensure timely resolutions while maintaining data accuracy.

The successful candidate will have contact centre experience, strong communication skills, and an ability to handle challenging conversations with empathy. Comprehensive training is provided.

Qualifications

• Previous contact centre experience is essential.
• Demonstrated experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and data entry accuracy.

Responsibilities

• Manage a high volume of inbound customer calls.
• Provide accurate information and timely resolution to enquiries.
• Navigate multiple systems while maintaining call quality and accuracy.
• Record and update customer information.
• Escalate complex matters where required.
• Deliver a consistently high level of customer service.

Job description

Onejobcareer is seeking a dedicated Customer Service Coordinator in Australia to join a fast-paced team. You will manage high-volume inbound calls, provide accurate information, and ensure timely resolutions while maintaining data accuracy.

The successful candidate will have contact centre experience, strong communication skills, and an ability to handle challenging conversations with empathy. Comprehensive training is provided.