Property Management Assistant – AU Real Estate | Dayshift | Onsite

GBSS; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

HMO Benefit

Free Dependent Coverage

Leave Accrual

Wellness Perks

Client-Initiated Benefits

Job summary

GBSS is seeking a Property Management Operations Assistant for an in-office role in Australia. You will act as a liaison across property portfolios, resolve tenancy concerns, manage maintenance workflows, and support property managers with high-volume oversight.

A fast-paced environment requires a calm, solutions-focused approach and strong teamwork. Ideal candidates bring solid office administration experience, the ability to multi-task, and familiarity with property software and CRMs.

Qualifications

• Excellent written and spoken English with the ability to convey clear solutions.
• Strong background in office administration with multi-tasking ability.
• Experience supporting property management functions in Australia or other Western markets.
• Comfortable handling workload spikes across large residential portfolios with accuracy.
• Familiarity with property software platforms, CRMs, and internal systems.

Responsibilities

• Issue Resolution & Maintenance Triage: promptly receive, evaluate, and track maintenance requests and tenant queries to swift completion.
• Contractor & Landlord Coordination: dispatch work orders, obtain quotes, and coordinate access with trades and owners.
• Large-Scale Portfolio Administration: maintain records, ensure compliance tracking, and manage administrative cycles for many properties.
• Stakeholder Relations: sustain professional verbal and written communication with occupants, clients, and partners.
• Lease & Record Maintenance: update documents, process renewals, and organize databases for compliance.
• In-Office Team Support: assist managers and colleagues to streamline daily office logistics and workflows.

Skills

Articulate communicator

Operational track record

Western market experience

High-volume capacity

Tech-minded & collaborative

Job description

About the Role

Are you an agile administrator who excels in fast-paced operational environments? Do you possess a sharp eye for detail, a calm approach under pressure, and a knack for troubleshooting real estate challenges? We are looking for a dedicated Property Management Operations Assistant to join our team in-office and maintain seamlessly running property portfolios.

In this essential onsite role, you will act as a key liaison across property portfolios, stepping in to resolve day-to-day tenancy concerns, manage maintenance workflows, and support property managers with high-volume account oversight. If you thrive on converting complex daily tasks into smooth operational success, this is your platform to excel!

Who We Are

At GBSS, we're not your average BPO - we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen! Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

• Issue Resolution & Maintenance Triage: Promptly receive, evaluate, and track property repair requests and tenant queries to swift completion.
• Contractor & Landlord Coordination: Dispatch work orders, request quotes, and coordinate access with local trades, technicians, and property owners.
• Large-Scale Portfolio Administration: Keep records accurate, ensure compliance tracking is up to date, and handle administrative cycles across high property counts.
• Stakeholder Relations: Maintain direct, professional verbal and written correspondence with occupants, clients, and service partners.
• Lease & Record Maintenance: Execute routine documentation updates, process lease renewals, and keep database files structured and compliant.
• In-Office Team Support: Work side-by-side with managers and colleagues to streamline daily office logistics and workflow pipelines.

About You

• Articulate Communicator: Excellent verbal and written English, capable of conveying clear solutions and building positive relationships with clients and vendors.
• Solid Operational Track Record: Strong background in office administration with proven ability to multi-task, prioritize urgent actions, and keep track of multiple moving parts.
• Western Market Experience: Prior experience supporting property management functions in Australia (AU) or other Western countries (US, UK, NZ, Canada).
• High-Volume Capacity: Comfortable managing workload spikes across large residential portfolios while preserving accuracy and service standards.
• Tech-Minded & Collaborative: Quick to adapt to property software platforms, CRMs, and internal systems within an energetic office environment.

Why Join Us?

• HMO Benefit + Free Dependent Coverage
• Leave Accrual
• Wellness Perks
• Client-Initiated Benefits