Property Claims Advocate - Client-Focused Expert

Hooker and Heijden - Insurance and Underwriting Recruitment; Melbourne; Presencial; AUD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Hooker & Heijden is recruiting a Claims Advocate in Melbourne to manage a portfolio of property claims from lodgement to finalisation. The role focuses on empathetic, efficient handling and strong customer service.

You will liaise with insurers, builders, engineers, assessors and internal stakeholders to achieve KPIs and ensure policy wordings are correctly interpreted. A proactive, communicative approach is essential.

Formación

• Experience in managing property damage claims from lodgement to finalisation.
• Ability to liaise with insurers, builders, engineers, assessors, brokers and strata managers to meet KPIs.

Responsabilidades

• Maintain best-practice claims handling for optimal outcomes and customer service.
• Create service differentiation and market-leading service delivery.
• Manage a portfolio of property claims.

Conocimientos

Property claims management

Stakeholder liaison

Policy interpretation

Communication skills

Descripción del empleo

Hooker & Heijden is recruiting a Claims Advocate in Melbourne to manage a portfolio of property claims from lodgement to finalisation. The role focuses on empathetic, efficient handling and strong customer service.

You will liaise with insurers, builders, engineers, assessors and internal stakeholders to achieve KPIs and ensure policy wordings are correctly interpreted. A proactive, communicative approach is essential.