Motor Claims Advocate | Hybrid + Parking Provided

Hooker & Heijden; Melbourne; On-site; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Car parking provided

Job summary

Hooker & Heijden in Melbourne's East is seeking a Claims Specialist to manage a portfolio of motor claims within our brokerage team.

This role focuses on advocating for clients with insurers, interpreting policy wordings, and delivering clear updates while upholding service standards.

The position is full-time in the office with a six-month probation, then hybrid work with three days in the office and two from home; parking is provided.

Qualifications

• End to end motor claims experience.
• Confidence interpreting policy wordings.
• Clear written and verbal communication.
• A car and driver's licence.

Responsibilities

• Managing a portfolio of motor claims from lodgement to finalisation
• Advocating for clients with insurers, assessors and repairers
• Interpreting policy wordings and explaining claim decisions to clients
• Keeping clients and account managers informed at each stage
• Handling disputes and complaints, and escalating where needed
• Meeting the team's service standards and KPIs

Skills

End to end motor claims

Policy wordings interpretation

Written & verbal communication

Driver's license

Brokerage motor claims experience

Job description

Hooker & Heijden in Melbourne's East is seeking a Claims Specialist to manage a portfolio of motor claims within our brokerage team.

This role focuses on advocating for clients with insurers, interpreting policy wordings, and delivering clear updates while upholding service standards.

The position is full-time in the office with a six-month probation, then hybrid work with three days in the office and two from home; parking is provided.