Programs & Member Experience Coordinator

Sharp and Carter; Melbourne; On-site; AUD 85,000 - 88,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Sharp and Carter is seeking a proactive participant experience coordinator in Melbourne to lead end-to-end logistics for face-to-face, online and hybrid programs. You will be the front-line contact for members, learners and facilitators, coordinating venues, travel, catering and course materials to ensure a seamless, high-quality experience.

You'll partner with internal teams, contracted facilitators and stakeholders, support CRM updates and invoicing, and help maintain presentation standards

Qualifications

• Minimum 2 years' experience in customer-facing role.
• Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants
• Polished corporate presentation
• Comfortable presenting information to groups and supporting virtual delivery platforms
• Highly organised, with excellent planning, prioritisation and time-management skills
• Confident using digital systems, CRMs, online learning tools and virtual delivery platforms

Responsibilities

• Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications
• Serve as the main contact for members, clients, learners and facilitators from registration through to completion
• Monitor inboxes and communication channels, resolving or escalating queries with sound judgement
• Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications
• Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required
• Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience
• Maintain high standards of presentation, professionalism and member-centric service

Skills

Customer-facing

Stakeholder engagement

Corporate presentation

Public speaking

Time management

CRM experience

Tools

CRM systems

Online learning

Virtual delivery

Job description

Sharp and Carter is seeking a proactive participant experience coordinator in Melbourne to lead end-to-end logistics for face-to-face, online and hybrid programs. You will be the front-line contact for members, learners and facilitators, coordinating venues, travel, catering and course materials to ensure a seamless, high-quality experience.

You'll partner with internal teams, contracted facilitators and stakeholders, support CRM updates and invoicing, and help maintain presentation standards