Program Delivery & Events Coordinator (CBD)

Sharp & Carter; Melbourne; On-site; AUD 85,000 - 88,000; Full time

Benefits offered by this job

CBD offices

Salary packaging

Supportive leadership

Job summary

Sharp & Carter is seeking a front-facing operations professional to manage end-to-end logistics for members, learners and facilitators across in-person, online and off-site programs. You will coordinate venues, catering, travel, and communications to ensure a seamless participant experience.

You will work with internal teams and contracted facilitators, maintaining service standards and supporting CRM updates, invoicing and office services.

Qualifications

• Minimum 2 years' experience in customer-facing role.
• Strong stakeholder engagement skills with professional communication.
• Polished presentation skills.
• Comfortable presenting to groups and supporting virtual delivery platforms.
• Highly organised with planning and time-management skills.
• Confident using digital systems, CRMs and online learning tools.

Responsibilities

• Coordinate and host delivery of face-to-face, online and hybrid programs.
• Manage end-to-end logistics including venues, facilitators, catering, materials and travel.
• Main contact for members, clients, learners and facilitators from registration to completion.
• Monitor inboxes and channels, resolve or escalate queries.
• Ensure readiness and quality assurance with course notes and communications.
• Support CRM updates, PO, invoicing, WHS checks and office services when required.
• Provide backup to Office & Guest Services for front-of-house excellence.
• Maintain high presentation standards and member-centric service.

Skills

Customer facing

Stakeholder engagement

Presentation

Digital platforms

Time management

CRM systems

Tools

CRM software

Learning platforms

Job description

Sharp & Carter is seeking a front-facing operations professional to manage end-to-end logistics for members, learners and facilitators across in-person, online and off-site programs. You will coordinate venues, catering, travel, and communications to ensure a seamless participant experience.

You will work with internal teams and contracted facilitators, maintaining service standards and supporting CRM updates, invoicing and office services.