Member Services & Programs Coordinator

Sharp and Carter; Sydney; On-site; AUD 86,000 - 96,000; Full time

Job summary

Sharp and Carter is seeking a proactive events and programs coordinator for a national professional body. You will be the front-facing contact for members, learners and facilitators across face-to-face, online and off-site programs, overseeing end-to-end logistics to ensure a seamless, high-quality participant experience.

You will collaborate with internal teams, contracted facilitators and stakeholders from registration to completion, manage venues, catering, travel, course notes and

Qualifications

• Minimum 3 years’ experience in customer-facing role.
• Strong stakeholder engagement with senior participants.
• Polished presentation and professional communication.
• Experience presenting to groups and supporting virtual delivery platforms.
• Highly organised with planning, prioritisation and time-management skills.
• Confident using digital systems, CRMs, and online learning tools.

Responsibilities

• Coordinate and host delivery of face-to-face, online and hybrid programs.
• Manage end-to-end logistics: venues, facilitators, catering, materials.
• Serve as main contact for members, clients, learners and facilitators.
• Monitor inboxes and channels, resolve or escalate queries.
• Ensure readiness and quality assurance for course notes and communications.
• Support CRM updates, invoicing, WHS checks and office services.

Skills

Stakeholder engagement

Presentation skills

Planning & organisation

CRM systems proficiency

Tools

CRM systems

Online learning platforms

Job description

Sharp and Carter is seeking a proactive events and programs coordinator for a national professional body. You will be the front-facing contact for members, learners and facilitators across face-to-face, online and off-site programs, overseeing end-to-end logistics to ensure a seamless, high-quality participant experience.

You will collaborate with internal teams, contracted facilitators and stakeholders from registration to completion, manage venues, catering, travel, course notes and