Program Coordinator - Member Experience

Sharp and Carter; Sydney; On-site; AUD 86,000 - 96,000; Full time

Job summary

Sharp and Carter is seeking a proactive events and programs coordinator for a national professional body. You will be the front-facing contact for members, learners and facilitators across face-to-face, online and off-site programs, overseeing end-to-end logistics to ensure a seamless, high-quality participant experience.

You will collaborate with internal teams, contracted facilitators and stakeholders from registration to completion, manage venues, catering, travel, course notes and

Qualifications

• Minimum 3 years’ experience in customer-facing role.
• Strong stakeholder engagement with senior participants.
• Polished presentation and professional communication.
• Experience presenting to groups and supporting virtual delivery platforms.
• Highly organised with planning, prioritisation and time-management skills.
• Confident using digital systems, CRMs, and online learning tools.

Responsibilities

• Coordinate and host delivery of face-to-face, online and hybrid programs.
• Manage end-to-end logistics: venues, facilitators, catering, materials.
• Serve as main contact for members, clients, learners and facilitators.
• Monitor inboxes and channels, resolve or escalate queries.
• Ensure readiness and quality assurance for course notes and communications.
• Support CRM updates, invoicing, WHS checks and office services.

Skills

Stakeholder engagement

Presentation skills

Planning & organisation

CRM systems proficiency

Tools

CRM systems

Online learning platforms

Job description

Join a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia. They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.

You’ll be joining a collaborative, people-focused team that values professionalism, inclusion and service. The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.

About the Role

You’ll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs. This is a front-facing operational role where you’ll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.

You’ll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.

Key Responsibilities

• Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications
• Serve as the main contact for members, clients, learners and facilitators from registration through to completion
• Monitor inboxes and communication channels, resolving or escalating queries with sound judgement
• Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications
• Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required
• Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience
• Maintain high standards of presentation, professionalism and member-centric service

Join a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia. They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.

You’ll be joining a collaborative, people-focused team that values professionalism, inclusion and service. The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.

About the Role

You’ll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs. This is a front-facing operational role where you’ll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.

You’ll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.

Key Responsibilities

• Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications
• Serve as the main contact for members, clients, learners and facilitators from registration through to completion
• Monitor inboxes and communication channels, resolving or escalating queries with sound judgement
• Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications
• Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required
• Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience
• Maintain high standards of presentation, professionalism and member-centric service

Key Selection Criteria

• Minimum 3 years’ experience in customer-facing role
• Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants
• Polished presentation
• Comfortable presenting information to groups and supporting virtual delivery platforms
• Highly organised, with excellent planning, prioritisation and time-management skills
• Confident using digital systems, CRMs, online learning tools and virtual delivery platforms

The details

• $92,000 package (inclusive of Super)
• 12-month fixed-term contract due to internal secondment
• Monday to Friday, in the CBD office at least four days a week