Programs & Member Experience Coordinator

Sharp & Carter; Melbourne; On-site; AUD 85,000 - 88,000; Full time

Job summary

Sharp & Carter is seeking a detail‑focused operations coordinator to support member, learner and facilitator experiences across face-to-face, online and off-site programs. In this front-facing role you will manage end-to-end logistics, ensuring a seamless, high‑quality participant experience while collaborating with internal teams and external partners.

The successful candidate will have at least two years in a customer-facing role, strong stakeholder communication, polished presentation skills

Qualifications

• Minimum 2 years in a customer-facing role.
• Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants.
• Polished corporate presentation.
• Comfortable presenting information to groups and supporting virtual delivery platforms.
• Highly organised, with excellent planning, prioritisation and time-management skills.
• Confident using digital systems, CRMs, online learning tools and virtual delivery platforms.

Responsibilities

• Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience.
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications.
• Serve as the main contact for members, clients, learners and facilitators from registration through to completion.
• Monitor inboxes and communication channels, resolving or escalating queries with sound judgement.
• Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications.
• Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required.
• Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience.
• Maintain high standards of presentation, professionalism and member-centric service.

Skills

Stakeholder engagement

Customer-facing

Corporate presentation

Group presentations

Time management

CRM systems

Tools

CRM software

Online learning platforms

Virtual delivery platforms

Job description

Sharp & Carter is seeking a detail‑focused operations coordinator to support member, learner and facilitator experiences across face-to-face, online and off-site programs. In this front-facing role you will manage end-to-end logistics, ensuring a seamless, high‑quality participant experience while collaborating with internal teams and external partners.

The successful candidate will have at least two years in a customer-facing role, strong stakeholder communication, polished presentation skills