Program Coordinator- Member Experience

Sharp & Carter; Melbourne; On-site; AUD 85,000 - 88,000; Full time

Job summary

Sharp & Carter is seeking a detail‑focused operations coordinator to support member, learner and facilitator experiences across face-to-face, online and off-site programs. In this front-facing role you will manage end-to-end logistics, ensuring a seamless, high‑quality participant experience while collaborating with internal teams and external partners.

The successful candidate will have at least two years in a customer-facing role, strong stakeholder communication, polished presentation skills

Qualifications

• Minimum 2 years in a customer-facing role.
• Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants.
• Polished corporate presentation.
• Comfortable presenting information to groups and supporting virtual delivery platforms.
• Highly organised, with excellent planning, prioritisation and time-management skills.
• Confident using digital systems, CRMs, online learning tools and virtual delivery platforms.

Responsibilities

• Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience.
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications.
• Serve as the main contact for members, clients, learners and facilitators from registration through to completion.
• Monitor inboxes and communication channels, resolving or escalating queries with sound judgement.
• Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications.
• Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required.
• Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience.
• Maintain high standards of presentation, professionalism and member-centric service.

Skills

Stakeholder engagement

Customer-facing

Corporate presentation

Group presentations

Time management

CRM systems

Tools

CRM software

Online learning platforms

Virtual delivery platforms

Job description

Join a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia. They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.

You’ll be joining a collaborative, people-focused team that values professionalism, inclusion and service. The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.

About the Role

You’ll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs. This is a front-facing operational role where you’ll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.

You’ll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.

Key Responsibilities

• Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, professional and engaging participant experience
• Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications
• Serve as the main contact for members, clients, learners and facilitators from registration through to completion
• Monitor inboxes and communication channels, resolving or escalating queries with sound judgement
• Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications
• Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required
• Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience
• Maintain high standards of presentation, professionalism and member-centric service

Key Selection Criteria

• Minimum 2 years' experience in customer-facing role
• Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants
• Polished corporate presentation
• Comfortable presenting information to groups and supporting virtual delivery platforms
• Highly organised, with excellent planning, prioritisation and time-management skills
• Confident using digital systems, CRMs, online learning tools and virtual delivery platforms

The details

• $85,000-88,000 package (inclusive of Super) + salary packaging
• 6-month fixed-term contract due to internal secondment
• Monday to Friday, in the CBD office at least four days a week