Product Support Specialist - Construction

CNH Industrial; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Fully maintained tool of trade vehicle

Novated leasing

Paid parental leave

Health insurance discounts

Job summary

CNH Industrial is seeking a Technical Support Specialist based in St Marys NSW to provide expert technical support for our construction equipment portfolio across Australia and New Zealand. You will work closely with dealers, customers, and internal teams to reduce machine downtime and resolve complex issues.

The role emphasizes hands-on diagnostics, field service support, and collaboration with engineering to improve product reliability across Australia and New Zealand.

Qualifications

• Trade-qualified in heavy equipment or related field.
• Strong diagnostic and fault-finding skills across mechanical, hydraulic, and electrical systems.
• Experience working with dealer networks, field service, or technical support environments.

Responsibilities

• Provide technical support and troubleshooting for construction equipment.
• Investigate and resolve hydraulic, electrical, engine, powertrain, and electronic system issues.
• Support dealers through technical guidance, coaching, and training.
• Manage escalated customer and machine downtime cases.
• Review warranty claims and support product failure investigations.
• Conduct dealer and customer site visits, machine inspections, and technical assessments.
• Support new product launches, field campaigns, and continuous improvement initiatives.
• Work closely with engineering, product support, and quality teams to improve product reliability.

Skills

Heavy equipment experience

Diagnostics & fault-finding

Dealer/network support

Customer-focused communication

Site travel readiness

Education

Trade qualified in Heavy Equipment, Diesel Mechanics, Automotive, Agricultural Machinery, or related field

Job description

Product Support Specialist - Construction

At CNH, we're driven by a clear purpose: we serve and advance the people who feed and build a growing world.

As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.

Grow a Career. Build a Future.

If you're ready to make an impact and build a career with purpose, there's a place for you at CNH.

Take your technical expertise beyond the workshop and into a role where you'll influence machine performance, dealer capability, and customer satisfaction across Australia and New Zealand.

We're looking for a Technical Support Specialist based in St Marys NSW to provide expert technical support for our construction equipment portfolio across Australia and New Zealand. Working closely with dealers, customers, and internal teams, you'll play a key role in reducing machine downtime, resolving complex technical issues, and improving customer satisfaction.

Company description:

At CNH, we're driven by a clear purpose: we serve and advance the people who feed and build a growing world.

As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.

Grow a Career. Build a Future.

If you're ready to make an impact and build a career with purpose, there's a place for you at CNH.

Job description:

Take your technical expertise beyond the workshop and into a role where you'll influence machine performance, dealer capability, and customer satisfaction across Australia and New Zealand.

We're looking for a Technical Support Specialist based in St Marys NSW to provide expert technical support for our construction equipment portfolio across Australia and New Zealand. Working closely with dealers, customers, and internal teams, you'll play a key role in reducing machine downtime, resolving complex technical issues, and improving customer satisfaction.

Key Responsibilities

• Provide technical support and troubleshooting for construction equipment
• Investigate and resolve complex hydraulic, electrical, engine, powertrain, and electronic system issues
• Support dealers through technical guidance, coaching, and training
• Manage escalated customer and machine downtime cases
• Review warranty claims and support product failure investigations
• Conduct dealer and customer site visits, machine inspections, and technical assessments
• Support new product launches, field campaigns, and continuous improvement initiatives
• Work closely with engineering, product support, and quality teams to improve product reliability

Experience Required

• Trade qualified in Heavy Equipment, Diesel Mechanics, Automotive, Agricultural Machinery, or a related field
• Strong experience with construction equipment or heavy machinery
• Advanced diagnostic and fault-finding skills across mechanical, hydraulic, and electrical systems
• Experience working with dealer networks, field service, or technical support environments
• Customer-focused with excellent communication and relationship-building skills
• Comfortable travelling to dealer and customer sites as required

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Opportunity to develop your skills in a dynamic environment
• Competitive base salary and performance incentives
• Fully maintained tool of trade vehicle provided
• Retail & health insurance discounts
• Paid parental leave
• Novated leasing