Field Product Support Specialist Construction Equipment

CNH; Sydney; Sur place; AUD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Opportunity to develop your skills in‑

Competitive base salary and incentives

Fully maintained tool of trade vehicle

Retail & health insurance discounts

Paid parental leave

Novated leasing

Résumé du poste

CNH Industrial is seeking a Product Support Specialist based in St Marys, NSW, to provide expert technical support for construction equipment across Australia and New Zealand. You will collaborate with dealers, customers, and internal teams to reduce downtime and improve satisfaction.

Ideal candidates have trade qualifications and strong diagnostic skills to resolve complex hydraulic, mechanical, and electrical issues on site.

Qualifications

• Trade qualification in Heavy Equipment, Diesel Mechanics, Automotive, Agricultural Machinery, or related field.
• Strong experience with construction equipment or heavy machinery.
• Advanced diagnostic and fault-finding skills across mechanical, hydraulic, and electrical systems.
• Experience working with dealer networks, field service, or technical support environments.
• Customer-focused with excellent communication and relationship-building skills.
• Willingness to travel to dealer and customer sites as required.

Responsabilités

• Provide technical support and troubleshooting for construction equipment.
• Investigate and resolve complex hydraulic, electrical, engine, powertrain, and electronic system issues.
• Support dealers through technical guidance, coaching, and training.
• Manage escalated customer and machine downtime cases.
• Review warranty claims and support product failure investigations.
• Conduct dealer and customer site visits, machine inspections, and technical assessments.
• Support new product launches, field campaigns, and continuous improvement initiatives.
• Work closely with engineering, product support, and quality teams to improve product reliability.

Connaissances

Customer-focused

Relationship-building

Strong communication

Travel readiness

Formation

Trade qualification in Heavy Equipment/Diesel Mechanics/Automotive/Agricultural Machinery

Description du poste

CNH Industrial is seeking a Product Support Specialist based in St Marys, NSW, to provide expert technical support for construction equipment across Australia and New Zealand. You will collaborate with dealers, customers, and internal teams to reduce downtime and improve satisfaction.

Ideal candidates have trade qualifications and strong diagnostic skills to resolve complex hydraulic, mechanical, and electrical issues on site.