Field Product Support Specialist – Construction Equipment

CNH Industrial

Sydney

On-site

AUD 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Tool of trade vehicle provided

Performance incentives

Comprehensive benefits

Job summary

CNH Industrial in Australia and New Zealand is seeking a Product Support Specialist based in St Marys NSW to provide expert technical support for our construction equipment portfolio. Working closely with dealers, customers, and internal teams, you will help reduce machine downtime and resolve complex issues.

You will travel to dealer and customer sites as required, conduct inspections and assessments, and support new product launches and field campaigns.

Qualifications

Trade qualification in heavy equipment or related field.
Experience with construction equipment or heavy machinery.
Strong diagnostic skills across mechanical, hydraulic, and electrical systems.

Responsibilities

Provide technical support and troubleshooting for construction equipment
Investigate and resolve complex hydraulic, electrical, engine, powertrain, and electronic system issues
Support dealers through technical guidance, coaching, and training
Manage escalated customer and machine downtime cases
Review warranty claims and support product failure investigations
Conduct dealer and customer site visits, machine inspections, and technical assessments
Support new product launches, field campaigns, and continuous improvement initiatives
Work closely with engineering, product support, and quality teams to improve product reliability