Product Services Analyst: IT Asset & Service (Hybrid)

Australian Broadcasting Corporation; Sydney; Hybride; AUD 83 000 - 92 000; Plein temps

Résumé du poste

The Australian Broadcasting Corporation is seeking a Product Services Analyst in Sydney. This permanent, full-time role sits in the Product Services team, helping manage technology assets across the ABC, including laptops, mobile devices, software and applications.

You will coordinate device refreshes, maintain asset data, support requests, and produce reports to identify trends and opportunities for improved processes, automation and better client outcomes. Hybrid work is offered.

Qualifications

• A good general understanding of IT hardware, software and mobile technology.
• Experience with ServiceNow or a similar IT service management platform.
• Strong attention to detail and an understanding of the importance of accurate asset and service data.
• An interest in reporting, data analysis, automation and continuous improvement.
• The ability to communicate effectively with technical and non-technical stakeholders.

Responsabilités

• Coordinating device refresh, replacement and lifecycle activities across end-user technology.
• Maintaining accurate asset and service information across relevant systems.
• Supporting software and mobility requests, including fulfilment, licensing and service administration.
• Producing and analysing operational reports to monitor service performance and identify opportunities for improvement.
• Working with internal clients and suppliers to manage requests, resolve issues and meet service timelines.
• Maintaining clear process documentation, records and user guides.
• Contributing to improvements and automation across Product Services processes and workflows.

Connaissances

IT hardware & software basics

ServiceNow experience

Data analysis interest

Stakeholder communication

Outils

ServiceNow

Description du poste

The Australian Broadcasting Corporation is seeking a Product Services Analyst in Sydney. This permanent, full-time role sits in the Product Services team, helping manage technology assets across the ABC, including laptops, mobile devices, software and applications.

You will coordinate device refreshes, maintain asset data, support requests, and produce reports to identify trends and opportunities for improved processes, automation and better client outcomes. Hybrid work is offered.