IT Asset & Service Delivery Analyst

Australian Broadcasting Corporation (ABC); Sydney; Hybrid; AUD 83,000 - 92,000; Full time

Job summary

Australian Broadcasting Corporation (ABC) in Sydney is seeking a Product Services Analyst to help manage end-user technology assets, including laptops, mobile devices, software and applications, across the asset lifecycle.

You will coordinate device refreshes, maintain asset data, support requests and licensing, and produce reports to identify improvements and automation opportunities.

This role is hybrid in Sydney, permanent, full-time, with a salary of AUD 83k–92k plus ABC nominated super.

Qualifications

• Experience with IT service management platforms such as ServiceNow.
• Familiarity with asset lifecycle management and device refresh processes.
• Strong communication and stakeholder management skills.

Responsibilities

• Coordinating device refresh, replacement and lifecycle activities across end-user technology.
• Maintaining accurate asset and service information across relevant systems.
• Supporting software and mobility requests, including fulfilment, licensing and service administration.
• Producing and analysing operational reports to monitor service performance and identify opportunities for improvement.
• Working with internal clients and suppliers to manage requests, resolve issues and meet service timelines.
• Maintaining clear process documentation, records and user guides.
• Contributing to improvements and automation across Product Services processes and workflows.

Skills

IT hardware

Software

Mobile technology

Tools

ServiceNow

Job description

Australian Broadcasting Corporation (ABC) in Sydney is seeking a Product Services Analyst to help manage end-user technology assets, including laptops, mobile devices, software and applications, across the asset lifecycle.

You will coordinate device refreshes, maintain asset data, support requests and licensing, and produce reports to identify improvements and automation opportunities.

This role is hybrid in Sydney, permanent, full-time, with a salary of AUD 83k–92k plus ABC nominated super.