Process Optimisation Lead — Lean Six Sigma for Roadside

My NRMA; Sydney; Híbrido; AUD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Progressive flexibility

Leave and well-being benefits

NRMA Holidays Parks & Resorts travel/0

NRMA Rewards membership with Roadside

Discounts on NRMA insurance products

Descripción de la vacante

NRMA Group is seeking a Process Optimisation Lead to drive end-to-end improvements across Roadside from Sydney, with hybrid arrangements (2 days in the Olympic Park office). You’ll apply Lean Six Sigma, DMAIC, and BPMN process mapping to deliver measurable performance gains and cost reductions.

You will lead cross-functional workshops, analyse data, and coach teams to sustain improvements, partnering with frontline, operations, digital, technology and enabling teams to embed a culture of

Formación

• Experience driving end-to-end process optimisation and continuous improvement initiatives.
• Certification in Lean Six Sigma Green Belt or Black Belt with practical application.

Responsabilidades

• Lead end-to-end process optimisation initiatives aligned with Roadside priorities and measurable business outcomes.
• Apply Lean Six Sigma, DMAIC and structured problem-solving techniques to define problems, identify root causes and develop practical solutions.
• Develop and analyse current-state and future-state process maps using BPMN standards.
• Facilitate cross-functional workshops to challenge existing ways of working and design improved processes.
• Use operational data and member and frontline insights to develop evidence-based recommendations.
• Partner with frontline, operations, digital, technology and enabling teams to implement sustainable improvements.
• Define success measures, track benefits and embed controls to ensure improvements are sustained.
• Coach teams in practical improvement tools and help strengthen continuous improvement capability across Roadside.

Conocimientos

Process optimisation

Continuous improvement

Operational excellence

Lean Six Sigma

DMAIC methodologies

BPMN techniques

Data-driven decision making

Workshop facilitation

Stakeholder management

Educación

Lean Six Sigma Green Belt or Black Belt certification

Herramientas

BPMN process mapping

DMAIC framework

Lean Six Sigma

Descripción del empleo

NRMA Group is seeking a Process Optimisation Lead to drive end-to-end improvements across Roadside from Sydney, with hybrid arrangements (2 days in the Olympic Park office). You’ll apply Lean Six Sigma, DMAIC, and BPMN process mapping to deliver measurable performance gains and cost reductions.

You will lead cross-functional workshops, analyse data, and coach teams to sustain improvements, partnering with frontline, operations, digital, technology and enabling teams to embed a culture of