Process Improvement Lead — Lean Six Sigma for Operations

SCENTRE GROUP LIMITED; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Five days paid Life Leave

Four weeks annual leave

18 weeks gender neutral parental leave

Free parking at Westfield destination

Job summary

Scentre Group invites you to join our Customer Experience and Operations Risk and Compliance team as Process Improvement Lead, helping Centre Teams deliver operations consistently across Westfield destinations in Australia and New Zealand.

You will apply Lean, Six Sigma, Kaizen or Agile methods to identify improvements, build evidence-based cases, and run workshops to embed sustainable changes while preserving governance and risk controls.

Responsibilities

• Partner with Centre Teams and support office to map processes and controls.
• Apply Lean, Six Sigma, Kaizen or Agile to identify opportunities with evidence-based cases.
• Develop and manage a prioritised pipeline of improvement initiatives aligned with CX and Ops priorities.
• Lead workshops and implementation activities to embed sustainable change.
• Ensure improvements simplify work while maintaining governance, risk and compliance.

Job description

Scentre Group invites you to join our Customer Experience and Operations Risk and Compliance team as Process Improvement Lead, helping Centre Teams deliver operations consistently across Westfield destinations in Australia and New Zealand.

You will apply Lean, Six Sigma, Kaizen or Agile methods to identify improvements, build evidence-based cases, and run workshops to embed sustainable changes while preserving governance and risk controls.