Process Optimisation Lead | Lean Six Sigma Champion

The NRMA; Sydney; Hybrid; AUD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Travel discounts NRMA Holidays Parks &

Rewards membership

Free roadside assistance

Insurance discounts

Zusammenfassung

The NRMA is seeking a Process Optimisation Lead to drive end-to-end improvements across Roadside. Based in Sydney with hybrid arrangements (2 days in the Sydney Olympic Park office), you will partner with frontline, operations, digital and enabling teams to solve complex business problems and deliver measurable improvements.

Using Lean Six Sigma, DMAIC and BPMN process mapping, you’ll help improve member experience, frontline effectiveness and operational performance while embedding sustainable

Qualifikationen

• Demonstrated experience in process optimisation, continuous improvement, operational excellence or business improvement.
• Lean Six Sigma Green Belt or Black Belt certification, with practical experience applying Lean Six Sigma and DMAIC methodologies.
• Strong experience leading improvement initiatives from problem definition through to implementation and benefit realisation.
• Proven capability in BPMN process mapping, process redesign, root cause analysis and data-led problem-solving.
• Experience facilitating workshops and engaging cross-functional teams to develop and implement solutions.
• Strong stakeholder management and influencing skills, with the ability to drive outcomes without formal authority.
• Commercial and operational awareness, with the ability to balance member experience, benefits, costs, risks and operational impacts.
• A practical, collaborative and outcomes-focused approach, supported by strong communication, planning and organisational skills.

Aufgaben

• Lead end-to-end process optimisation initiatives aligned with Roadside priorities and measurable business outcomes.
• Apply Lean Six Sigma, DMAIC and structured problem-solving techniques to define problems, identify root causes and develop practical solutions.
• Develop and analyse current-state and future-state process maps using BPMN standards.
• Facilitate cross-functional workshops to challenge existing ways of working and design improved processes.
• Use operational data and member and frontline insights to develop evidence-based recommendations.
• Partner with frontline, operations, digital, technology and enabling teams to implement sustainable improvements.
• Define success measures, track benefits and embed controls to ensure improvements are sustained.
• Coach teams in practical improvement tools and help strengthen continuous improvement capability across Roadside.

Kenntnisse

Process optimisation

Continuous improvement

Operational excellence

DMAIC methodology

Lean Six Sigma

Data-led problem solving

Ausbildung

Lean Six Sigma Green Belt or Black Belt

Tools

BPMN

Jobbeschreibung

The NRMA is seeking a Process Optimisation Lead to drive end-to-end improvements across Roadside. Based in Sydney with hybrid arrangements (2 days in the Sydney Olympic Park office), you will partner with frontline, operations, digital and enabling teams to solve complex business problems and deliver measurable improvements.

Using Lean Six Sigma, DMAIC and BPMN process mapping, you’ll help improve member experience, frontline effectiveness and operational performance while embedding sustainable