Senior Process Improvement Lead – Flexible & Impactful

NSW State Emergency Service; Coniston; On-site; AUD 133,000 - 167,000; Full time

Benefits offered by this job

Flexible work options

Mental Health & Wellbeing programs

Training and development opportunities

Job summary

NSW State Emergency Service is seeking a Senior Process Improvement Specialist to lead cross‑agency process initiatives, reduce complexity and improve efficiency across operations and corporate areas.

You will partner with stakeholders to identify opportunities, analyse current ways of working, design future‑state processes and embed practical, measurable improvements using Nintex Process Manager, Power BI, automation and AI capabilities.

Qualifications

• Experience leading complex business improvement initiatives that deliver measurable outcomes.
• Apply expertise in process analysis, design and optimisation to improve efficiency and customer experience.
• Build trusted relationships and influence stakeholders at all levels to drive change.
• Leverage data, insights and enabling technologies to identify opportunities and support decisions.
• Commitment to continuous improvement and innovative ways of working.

Responsibilities

• Lead complex business improvement initiatives delivering measurable organisational outcomes.
• Analyze current processes, design future-state workflows and embed practical solutions.
• Coaching stakeholders and supporting adoption of standardized process management practices.

Skills

Process improvement leadership

Stakeholder engagement

Data analysis

Job description

NSW State Emergency Service is seeking a Senior Process Improvement Specialist to lead cross‑agency process initiatives, reduce complexity and improve efficiency across operations and corporate areas.

You will partner with stakeholders to identify opportunities, analyse current ways of working, design future‑state processes and embed practical, measurable improvements using Nintex Process Manager, Power BI, automation and AI capabilities.