Proactive Outbound Sales & Customer Care

Randstad Australia; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Job summary

Randstad Australia is seeking an Outbound Customer Service Specialist to lead proactive sales conversations while delivering exceptional support to Adelaide customers. You will manage subscriptions, answer queries, and coordinate orders and deliveries with a customer-first approach.

The role balances outbound sales with end-to-end service, requiring meticulous data entry, CRM usage, and cross-functional collaboration in a dynamic team environment.

Qualifications

• Experience in outbound selling and customer service.
• Ability to negotiate and cross-sell with accuracy.
• Strong attention to detail in administrative tasks.

Responsibilities

• Proactively engage customers to recommend solutions and meet sales targets.
• Provide high-quality support via phone, email and online channels.
• Process orders, quotes, subscriptions, returns and service requests with accuracy.

Skills

Outbound sales

Customer service

CRM proficiency

Zoho CRM/Books

Problem solving

Time management

Tools

Zoho CRM

Zoho Books

MS Office

Job description

Randstad Australia is seeking an Outbound Customer Service Specialist to lead proactive sales conversations while delivering exceptional support to Adelaide customers. You will manage subscriptions, answer queries, and coordinate orders and deliveries with a customer-first approach.

The role balances outbound sales with end-to-end service, requiring meticulous data entry, CRM usage, and cross-functional collaboration in a dynamic team environment.