Customer Care & Growth Specialist - ANZ

Rsgroup; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

RS Group in Sydney, Australia, is seeking a Customer Care Coordinator, ANZ, to deliver excellent customer service across all channels, meet orders and enquiries, and support sales growth by collaborating with the sales team.

With at least 2 years in customer service, you bring strong communication and interpersonal skills, a proactive mindset, and solid time management; proficiency in Microsoft Office is expected, and SAP knowledge is a plus.

Qualifications

• Minimum 2 years' customer service experience.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, motivated, and able to work independently.
• Proficient in Microsoft Office; SAP knowledge is a plus.

Responsibilities

• Deliver excellent customer service across all channels, meeting orders and enquiry needs
• Keep customers informed of order or enquiry updates in a professional and courteous manner
• Support sales targets by collaborating with the sales team and performing value-added activities
• Identify customer needs and opportunities to grow the business through a high-touch approach
• Ensure customer satisfaction by coordinating with internal stakeholders
• Contribute to improving business processes and policies using continuous improvement methods
• Support the customer service team in meeting and maintaining customer expectations
• Maintain and update customer information accurately in SAP

Skills

Customer service

Communication

Negotiation

Interpersonal skills

Time management

Problem solving

Microsoft Office

SAP knowledge

Tools

SAP

Job description

RS Group in Sydney, Australia, is seeking a Customer Care Coordinator, ANZ, to deliver excellent customer service across all channels, meet orders and enquiries, and support sales growth by collaborating with the sales team.

With at least 2 years in customer service, you bring strong communication and interpersonal skills, a proactive mindset, and solid time management; proficiency in Microsoft Office is expected, and SAP knowledge is a plus.