Customer Experience Specialist

Wesfarmers; Adelaide; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discount card for retail partners

One Pass subscription

Wesfarmers partner offers

Team events

Employee Assistance Program

Fitness Passport

Refer-A-Friend program

Free onsite parking

Job summary

LiveHire Limited is seeking a Customer Care Consultant in Adelaide to be the first point of contact for customers, handling enquiries and guiding them to the right solutions. You will process orders, quotes and backorders, and collaborate with internal teams to exceed customer expectations.

The role emphasizes a customer-first mindset, problem-solving, and the ability to multitask across multiple systems in a fast-paced environment.

Qualifications

• Previous customer service or call centre experience.
• Strong communication and problem-solving skills.
• A positive, customer-first mindset.
• Great attention to detail and ability to multitask.
• Confidence using computers and multiple systems.
• A team player who enjoys working with others.

Responsibilities

• Assisting customers with phone and email enquiries.
• Processing orders, quotes, and backorder requests.
• Providing product information and recommending solutions.
• Building strong relationships with customers and internal teams.
• Identifying opportunities to support sales and add value.
• Working collaboratively to achieve team and customer service goals.
• Helping improve processes and finding smarter ways of working.

Skills

Customer service

Call centre

Communication

Problem solving

Attention to detail

Multitasking

Team player

Computer systems

Tools

CRM systems

Job description

LiveHire Limited is seeking a Customer Care Consultant in Adelaide to be the first point of contact for customers, handling enquiries and guiding them to the right solutions. You will process orders, quotes and backorders, and collaborate with internal teams to exceed customer expectations.

The role emphasizes a customer-first mindset, problem-solving, and the ability to multitask across multiple systems in a fast-paced environment.