Inbound Sales & Customer Engagement Specialist

Fort Group; Blaxland; On-site; AUD 60,000 - 85,000; Full time

Job summary

Fort Group is seeking an Inbound Sales & Customer Engagement Consultant in NSW. You will respond quickly to enquiries, build rapport, and guide customers toward a clear next step, handing over to the sales team when appropriate.

You will manage multiple channels (website, phone, email, SMS and live-chat), qualify opportunities, book discovery calls and keep HubSpot records updated to support a high-volume, customer-centric sales flow.

Qualifications

• Experience in inbound sales, lead qualification, customer service, appointment setting or a similar customer-facing role.
• Strong phone manner with clear verbal and written communication skills.
• Ability to build rapport and guide customers toward a next step.
• Comfort with discussing timing, budgets, decision-makers and project fit.

Responsibilities

• Respond to new website, phone, email, SMS and live-chat enquiries.
• Call customers to understand ideas, timing and desired outcomes.
• Qualify opportunities using the agreed sales framework.
• Book discovery calls, virtual tours or appointments.
• Share useful customer stories and introductory information.
• Update HubSpot notes, tasks, stages and qualification information.
• Follow up active enquiries and nurture customers not yet ready.
• Share customer insights with Sales and Marketing.

Skills

Inbound sales

Lead qualification

Customer service

Appointment setting

CRM systems

Tools

HubSpot

Job description

Fort Group is seeking an Inbound Sales & Customer Engagement Consultant in NSW. You will respond quickly to enquiries, build rapport, and guide customers toward a clear next step, handing over to the sales team when appropriate.

You will manage multiple channels (website, phone, email, SMS and live-chat), qualify opportunities, book discovery calls and keep HubSpot records updated to support a high-volume, customer-centric sales flow.