Premium Freight Service Coordinator – Customer Focused

Team Global Express; Melbourne; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive salary above industry

Career development

Employee discounts

Flexible work

Parental leave policy

Peer recognition

Job summary

Team Global Express is seeking two Premium Service Coordinators to monitor high-priority freight from pickup to delivery at Melbourne Airport. You will proactively track shipments, liaise with depots and drivers, and keep customers updated with accurate information. This full-time role requires excellent communication and a customer-first mindset.

Two vacancies exist: 1 permanent full-time and 1 fixed-term until 12 November 2027. Monday–Friday with a rotating 8:00am–5:30pm schedule.

Qualifications

• Previous experience in customer service, transport or logistics.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational skills.
• Ability to prioritise multiple tasks in a fast-paced environment.
• Intermediate Microsoft Office skills (Outlook, Word and Excel).
• A proactive approach to problem-solving.
• Customer-first mindset with a focus on service excellence.
• Ability to work independently and as part of a collaborative team.

Responsibilities

• Monitor high-priority freight consignments from pickup through to delivery.
• Proactively track freight and intervene when delays or service issues arise.
• Keep customers informed with timely and accurate shipment updates.
• Respond to customer enquiries via phone and email.
• Liaise with depots, operations teams and drivers to resolve freight issues.
• Investigate delays and coordinate recovery solutions.
• Maintain accurate records using internal systems and applications.
• Build strong relationships with customers and internal stakeholders.
• Support continuous improvement and deliver outstanding customer service.

Skills

Customer service

Transport or logistics

Communication

Relationship building

Attention to detail

Organisation

Prioritisation

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Team Global Express is seeking two Premium Service Coordinators to monitor high-priority freight from pickup to delivery at Melbourne Airport. You will proactively track shipments, liaise with depots and drivers, and keep customers updated with accurate information. This full-time role requires excellent communication and a customer-first mindset.

Two vacancies exist: 1 permanent full-time and 1 fixed-term until 12 November 2027. Monday–Friday with a rotating 8:00am–5:30pm schedule.