Freight Coordinator

Team Global Express; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training & mentoring

Flexible work from home

Parental leave policy

Employee perks & discounts

Diversity & inclusion

Job summary

Team Global Express is seeking a Freight Coordinator / Same Day Consultant for our Melbourne Airport team in a permanent full-time role. This fast-paced position coordinates urgent freight movements across Same Day and Premium Services, working with customers, drivers and internal teams to ensure on-time delivery and exceptional service throughout the process.

You will manage bookings, track consignments, handle inquiries via phone and email, and coordinate with drivers, subcontractors and

Qualifications

• Experience in transport, logistics or fast-paced operations.
• Strong customer service and stakeholder management skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and actively manage delivery performance throughout the day.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and operations teams for timely updates and expectations management.
• Manage disruptions, delays and service issues and identify effective solutions.
• Prepare customer quotes and process bookings accurately and efficiently.
• Respond to customer enquiries via phone and email professionally.
• Manage inbound customer enquiries via dedicated phone queues for prompt resolution.
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate movements and provide updates.
• Manage emails and service requests through Salesforce ensuring timely action and resolution.
• Ensure Proof of Delivery and documentation are completed accurately.
• Collaborate with branches, account managers and operations to deliver outstanding service.
• Maintain records in internal systems and platforms; follow safety and compliance procedures.

Skills

Delivery coordination

Customer service

Communication

Stakeholder management

Microsoft Office

Tools

Salesforce

Job description

About the RoleTeam Global Express is seeking a Freight Coordinator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process.Key ResponsibilitiesPermanent full-time position. Monday to Friday, 9.00am to 5.00pmCoordinate Same Day and Premium Services freight movements from booking through to deliveryAllocate and coordinate jobs with drivers, subcontractors and service providersMonitor freight movements and proactively manage delivery performance throughout the dayTrack consignments and ensure service commitments are achievedCommunicate with customers, drivers and operational teams to provide timely updates and manage expectationsManage operational disruptions, delays and service issues while identifying effective solutionsPrepare customer quotes and process bookings accurately and efficientlyRespond to customer enquiries via phone and email in a professional and timely mannerManage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issuesConduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updatesManage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectationsEnsure Proof of Delivery and operational documentation is completed accuratelyWork closely with branches, account managers and operational teams to deliver outstanding service outcomesMaintain accurate records within internal systems and operational platformsFollow company procedures and promote a strong commitment to safety and complianceWhat You’ll BringPrevious experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regardedStrong customer service and stakeholder management skillsExcellent communication skills with the ability to build relationships across all levelsStrong problem-solving skills and the ability to make decisions under pressureHigh attention to detail and excellent organisational skillsAbility to manage multiple priorities in a time-sensitive environmentProficiency using Microsoft Office and operational systemsA proactive, team-focused approach with a commitment to delivering exceptional serviceAbout Team Global ExpressTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .Why TGEWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.What we offerCompetitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneWe celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.Our recruitment processApplying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.Other things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.