Printer & Photocopier Service Technician

Viatek Technology; Mildura; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Structured onboarding

Mentoring and support

Access to manufacturer training

Supportive team environment

Job summary

Viatek Technology is hiring a field service technician to service printers, photocopiers and production devices at customer sites. You’ll work on-site and remotely through our help desk, diagnosing issues and delivering timely solutions with a focus on customer relationships.

We welcome applicants with mechanical trades or related experience, and we’ll provide onboarding, mentoring and access to manufacturer training to support your development in this role.

Qualifications

• Experience servicing mechanical equipment, including printers and photocopiers, or similar technical infrastructure.
• Strong customer service and communication skills.
• Willingness to travel to client sites and manage own day.
• Ability to work independently and stay organised.
• Basic computer skills and openness to learning new technology.
• Willing to undertake ongoing training and professional development.

Skills

Mechanical equipment experience

Customer service

Travel to client sites

Independent work

Basic computer skills

Willingness to ongoing training

Job description

This role involves servicing, maintaining and supporting printers, photocopiers and production devices across our customer base. You'll work both on-site at customer locations and remotely through our Remote Support Help Desk, diagnosing technical issues, delivering timely solutions, and building lasting customer relationships.

While we welcome applications from experienced printer and photocopier technicians, we're equally interested in hearing from people who have worked in other types of technical trades and are looking to develop a new specialty. If you're mechanically minded, enjoy understanding how things work and take pride in delivering great customer service, we would love to hear from you.

Who We're Looking For

We're looking for someone who:

• Has experience servicing, repairing, installing or maintaining mechanical equipment
• Is technically minded and enjoys troubleshooting problems
• Has strong customer service and communication skills
• Likes working independently while managing their own day
• Enjoys driving to customer locations throughout the region
• Is organised, reliable and takes pride in delivering quality work
• Has basic computer skills and is comfortable learning new technology
• Is willing to undertake ongoing training and professional development

Experience that would be highly regarded

• Field service technician roles
• Automotive, agricultural or mechanical trades
• Electrical, electronics or telecommunications experience
• IT hardware support or networking knowledge
• Other equipment maintenance or technical service roles

What We Provide

We understand that not every great technician has worked on printers and photocopiers before.

If you have the right attitude, aptitude and customer focus, we'll provide:

• Structured onboarding and technical training
• Ongoing mentoring and support from experienced technicians
• Access to manufacturer training and certifications
• A supportive team environment where learning is encouraged

Viatek operates across 21 locations in Victoria, New South Wales and South Australia and provides print, technology and commercial production solutions to regional Australian customers.