Printer & Photocopier Service Technician

Viatek Technology; Horsham; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onboarding and training

Mentoring and support

Access to manufacturer training

Supportive team environment

Job summary

Viatek Technology in Victoria is seeking a field service technician to service, repair and maintain printers, photocopiers and production devices across our customer base. The role blends on-site visits with remote support from our Help Desk, diagnosing issues and delivering timely solutions.

If you're mechanically minded with strong customer service, you’ll travel to customer locations across the region, work independently, and participate in ongoing training and manufacturer certifications.

Qualifications

• Experience servicing, repairing, installing or maintaining mechanical equipment.
• Technically minded with troubleshooting skills.
• Strong customer service and communication skills.
• Able to work independently and manage daily tasks.
• Comfort driving to customer locations across the region.
• Organised, reliable and pride in quality work.
• Basic computer skills and willingness to learn new technology.
• Willing to undertake ongoing training and professional development.

Responsibilities

• Service and maintain printers, photocopiers and production devices at customer sites.
• Diagnose and repair equipment, provide timely solutions.
• Travel to customer locations across the region and provide remote support when needed.
• Build lasting customer relationships and ensure high service standards.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Independent worker

Driving to customer locations

Organised

Basic computer skills

Willing to training

Tools

IT hardware basics

Networking basics

Job description

This role involves servicing, maintaining and supporting printers, photocopiers and production devices across our customer base. You'll work both on-site at customer locations and remotely through our Remote Support Help Desk, diagnosing technical issues, delivering timely solutions, and building lasting customer relationships.

While we welcome applications from experienced printer and photocopier technicians, we're equally interested in hearing from people who have worked in other types of technical trades and are looking to develop a new specialty. If you're mechanically minded, enjoy understanding how things work and take pride in delivering great customer service, we would love to hear from you.

Who We're Looking For

We're looking for someone who:

• Has experience servicing, repairing, installing or maintaining mechanical equipment
• Is technically minded and enjoys troubleshooting problems
• Has strong customer service and communication skills
• Likes working independently while managing their own day
• Enjoys driving to customer locations throughout the region
• Is organised, reliable and takes pride in delivering quality work
• Has basic computer skills and is comfortable learning new technology
• Is willing to undertake ongoing training and professional development

Experience that would be highly regarded

• Field service technician roles
• Automotive, agricultural or mechanical trades
• Electrical, electronics or telecommunications experience
• IT hardware support or networking knowledge
• Other equipment maintenance or technical service roles

What We Provide

We understand that not every great technician has worked on printers and photocopiers before.

If you have the right attitude, aptitude and customer focus, we'll provide:

• Structured onboarding and technical training
• Ongoing mentoring and support from experienced technicians
• Access to manufacturer training and certifications
• A supportive team environment where learning is encouraged

Viatek operates across 21 locations in Victoria, New South Wales and South Australia and provides print, technology and commercial production solutions to regional Australian customers.